Justworks FAQs

  • Who is Justworks best for - their role(s) within what kind of companies.

    The platform is built to be utilized by all of the company employees.
    Regular employees will have access to their paychecks, benefits, health insurance plans, time-off requests, HR tools and more.
    An admin will have additional capabilities such as off-cycle payments, benefits selection, 401k contribution and matching, handbooks, and time off approval.
    Typically admin are business owners, CEOs, and the head of HR

  • How does Justworks benefit them?

    As a Professional Employer Organization (PEO), Justworks bundles payroll, compliance, HR, and benefits under one umbrella, and helps to administer employment-related responsibilities for you. Plus, with our group buying power, you get access to health insurance and other perks at more affordable rates. Helpful, right?

    With our Plus offering, meet the diverse needs of your team with access to a greater variety of rich, nationwide health insurance plans from leading carriers.
    Whatever shape and size your team takes, pay everyone easily through Justworks — at no extra cost.

    Automatic direct deposit payroll

    Pay vendors and contractors

    Split direct deposits across multiple accounts

    Integrate with Xero, Quickbooks, and QBO

    Opt to track hours worked and sync to payroll

    Additional benefits include things such as 401k, life insurance, disability insurance, workers' comp, and wellness perks like gym memberships and Kindbody.

  • How technical do users need to be to use Justworks's software?

    The Justworks platform is considered simple, easy to use, and intuitive. While technical expertise would not be needed, if an employee or an admin has any questions or issues navigate anything, they can reach out to our 24/4 support team to get the support and help they need

  • What makes Justworks a leader in this space?

    - Transparent pricing, no hidden fees or surprises, so you know exactly what you are paying for.
    - Tech forward and simple platform, making HR and processing payroll a breeze.
    - 24/7 award-winning support team, accessible through 5 different channels.
    - Access to top-notch benefits at discounted rates, so you can attract and retain talented employees to help grow your business.

  • Who are Justworks's biggest competitors (3-5 companies)?

    Trinet, ADP Totalsource, Insperity, Gusto, and Paychex are some of the competitors.

  • What kind of features can customers expect Justworks to release in the near future? And longer term?

    Online onboarding / offboarding for multi-state hiring
    New org charts make visualization easy and digestible.
    Time tracking capabilities (Justworks Hours) and PTO management in the app.
    24/7 Support via Slack, SMS, phone, chat, or email.