INX Software FAQs

    • Who is INX Software best for - their role(s) within what kind of companies.

      Our solutions cater to managers in various departments, including general managers, project managers, environmental managers, HR managers, site managers, logistics managers, compliance reporting manager, HSE and OHS managers, risk managers, training and competency managers, corporate compliance managers, construction and utilities managers, OHH managers; as well as supervisors, advisors, consultants, superintendent, specialists, and co-ordinators.

    • How does INX Software benefit them?

      Our range of software solutions benefits managers by simplifying injury management and reporting, leaving more time to get other tasks done; like schedule audit dates and compliance reviews, to keep on top of the latest compliance standards. Having this proactive solution enables managers to focus on building a 'zero harm' culture around a sustainable work environment that supports the health and safety of those in the organisation. To make it easier for all users to access the information they want in real time, everything can be found in one place.

    • How technical do users need to be to use INX Software's software?

      Users don't need to be highly technical. We provide the necessary training to ensure users know how to operate the systems comfortably and with confidence.

    • What makes INX Software a leader in this space?

      As organisations today have multiple operational needs, requirements, and processes, and often the difficulty of managing them all efficiently, INX Software provides solutions to cater to workforce management tasks throughout varying departments. We cover solutions across health and safety, risk management, environmental needs, compliance, training and competence, management of change, transport and logistics, and stakeholder management.

    • Who are INX Software's biggest competitors (3-5 companies)?

      We are in the competitive market of reliable workforce management software solutions, with other providers such as Intelex, Enablon, Tableau, DOMO, and Sisense.

    • How/why is INX Software better than those competitors (or most others in their market)? What about INX Software is unique, stronger, easier, etc.?

      Most workforce software solution providers focus on a selection of products, often missing out on providing additional solutions and services. INX Software covers all aspects of an organisation's workforce management and its processes, providing users with the right training to use the system comfortably, and utilise it to get the most benefits out of it. With a range of solutions spanning the entire organisational structure, we understand what is required at every step and work directly with our clients to ensure all requirements are met and offer additional services to accommodate users with the skill set to enhance their knowledge and capabilities. With each solution, managing your workforce becomes less overwhelming, less time-consuming, and much more efficient; leaving greater time to devote to other important tasks. To tie it all together and provide greater visibility over workforce operations, the INX +BI analytics and dashboarding tool is what really makes the difference. With our powerful drill-down and collaborative analytics solution, managers can visually see what's going on in real-time and have extensive insights at their fingertips to meliorate their decision-making.

    • What kind of features can customers expect INX Software to release in the near future? And longer term?

      We have recently overhauled our entire product range and gave it a fresher look, improved the overall look and feel of the user experience, enhanced functionality, added features, upgraded our environmental solution mobile app (INX InViron Mobile), introduced a new product; INX +BI for powerful analytics and dashboarding tool, as well released our INX InForm Outlook email integration tool.
      We constantly work to improve and develop our product range, and administer minor or general releases throughout the year; so there's always something new to look forward to.

    • Which popular or common software does INX Software integrate with?

      We partner and integrate with HR, payroll and ERP providers, including:
      SAP ERP, Pronto, Serko, Microsoft Dynamics, Microsoft Excel, Chris21 (Frontier), Various Laboratories, Power Pro, Ellipse EAM, Qlikview, RAMS, Roles, Coins, SRIMS, JD Edwards EnterpriseOne, and FastTrack360.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for INX Software. If it's not simple, use broad estimates or ranges for typical setups.

      Our pricing structure varies depending on our client needs, requirements and budget. We see a benefit in getting in touch with our clients to discuss what solutions they are interested in, whether they require any supporting services, their business size and structure, how we can cater to these and meet their requirements, to provide a tailored quote.

    • Does INX Software offer a trial or free download available?

      We provide in-person and virtual demos, as well as online trials for users who are interested in our products and have requested login access.

    • Does INX Software offer any kind of training/education for their product?

      We offer additional services, which include training as it is part of our implementation process. It is available at any time and we have a range of options to choose from. On our Training Services page on our website, we have a public training calendar which you can reference, as well as the option to contact us directly with an inquiry.

    • Describe the implementation process and timeline for INX Software software.

      We make sure we cover all the necessary requirements and steps throughout the implementation process, to ensure our clients are able to benefit from our solutions as quickly as possible. As we're all about efficiency and effectiveness, so is our implementation timeline. Depending on the size of the organisation, as well as the number of products are to be implemented, we adjust the implementation time for the allowance of covering all necessary elements. This process includes the following:
      - System Audits:
      Our system experts will review your system and look at outdated data and information, what is being used and what isn’t and how you can improve efficiencies.
      - Data Cleanse:
      Our experts will work through your data to remove outdated people and information to ensure you’re working with the latest information
      - Configuration:
      Working through your system to edit/add/remove fields and turn off tabs to ensure maximum efficiency
      - User Training:
      Held at our training facility in West Perth or around the country, we perform 2 days of training with people from one or more companies. Upon completion, you
      will have full system knowledge and the ability to train others in your organisation.

    • What are the INX Software support options? List all.

      We're here to help and provide support. Our support options include:
      FAQs:
      Perhaps you have a question that's already answered; in which case you are able to find them on our FAQs page

      Online Help:
      You can access the new online help directly from your product, by simply clicking the 'Online Help' below your username in the top left corner

      Latest Release Notes:
      We publish our release notes so you have greater visibility about what's changed, for which products, and what the previous changes were

      Support Ticket Lodgement:
      If the above support resources still haven't answered your questions or inquiry, a support ticket can be lodged, and it's easy as 1, 2, 3:
      1) Review Help: Make sure you have reviewed the help options above to see if this solves your problem
      2) System Admin: Report the problem to your system administrator to see if it is an internal or system setting issue
      3) Submit Ticket: If this still hasn’t solved your problem, lodge your support ticket or contact us on 1300 746 084 (Australasia) or 1888 389 0379 (North America).

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