Intershop FAQs

  • How does Intershop benefit them?

    With the Intershop Commerce Suite, we offer an-all-in one eCommerce solution, featuring: Commerce Management (Commerce), Order Management (OMS), Product Information Management (PIM) and Customer Experience Management (EX)—which includes everything you need to create a personalized shopping experience.
    Our comprehensive and flexible ecommerce solution allows companies a quick and uncomplicated start in digital sales, no matter whether you only want to optimize a certain area or want to map your entire business activities right from the start. Our solution adapts flexibly to individual business and sales models or international organizational structures. Only solution that fits well B2C, B2B, B2B2C, B2X requirements from within ONE platform. At the same time, we guarantee a fast time-to-market and a high scalability, even under peak loads. You are always agile, with our all-in-one solution. You can start with what you need and we then help our customers grow. A transparent and flexible offer overview will quickly give you an impression of the optimal solution for you. Intershop is exceptionally versatile in making complex business processes simple.

  • What makes Intershop a leader in this space?

    Intershop helps clients accelerate their digital transformation regardless of the complexity of their underlying business. As a highly feature-rich independent eCommerce platform, we provide the necessary tools to get up and running quickly without the need of customizations that most of our competitors require. Since we only do eCommerce, it is out primary focus. Our attention is not diverted to ERP or CRM. We focus on helping our customers serve their customers better.

    As Forrester stated: “Intershop is a well-rounded eCommerce suite that pleasantly surprises many of its clients — many of whom initially selected it for its flexibility rather than depth. In fact, its customers routinely report that the individual components of the suite are more than sufficient for their needs. For example, several told us that they switched their PIM or CMS back to Intershop after not seeing a big difference with others’ standalone solutions.” -The Forrester Wave™: B2B Commerce Suites, Q3 2018

  • How/why is Intershop better than those competitors (or most others in their market)? What about Intershop is unique, stronger, easier, etc.?

    No other vendor has 26 years of experience in the industry (maturity of the solution). Even though the platform has evolved substantially over 26 years to use the most modern technology and architecture, we instill 26 years of experience and details. And yes, it is the focus on detail that sets us apart. We can handle any business model with ease. Advanced B2B capabilities combined with comprehensive B2C capabilities for experience management or personalization.

    - Functionality: As Forrester recently stated, Intershop has the richest functionalities amongst all eCommerce vendors (B2B Wave 2018)

    - Better TCO and ROI at comparable feature set

    - Adaptable commerce architecture: Intershop is ready for growth opportunities and strategies in every area of the business

    - Ready for complex global enterprise structures (organizational structures & sales channel)

    - Flexible License & Delivery Model Joint offering with Microsoft (Standard Connectors available for Dynamics 365 F&O, Dynamics 365 Sales)

  • Does Intershop offer a trial or free download available?

    Free Trial is available at Microsoft's Azure Marketplace: https://azuremarketplace.microsoft.com/en-us/marketplace/apps/intershop.50cca231-26fa-4e4f-a8e6-b73522817243?tab=Overview

  • Does Intershop offer any kind of training/education for their product?

    Technical training sessions can be attended at our training center or held at your site. For a detailed overview of our training options, please visit https://www.intershop.com/en/training

    If you want to arrange an online-demo, please contact us: https://info.intershop.com/online-demo-en

  • What are the Intershop support options? List all.

    Our Customer Support team ensures that your Intershop product always remains in good shape.
    For a detailed overview of our support services, please visit https://www.intershop.com/en/support .