Lark Group, one of the UK’s top 40 insurance brokers were looking to modernise their Commercial business processes to drive efficiency and maximise the benefits available through e-trade and process automation. Reducing duplication whilst retaining a recognisable brand, focussed on traditional customer service and value, to build a lasting relationship with both customers and business partners was key. Having worked with their previous provider for a number of years Lark sought a partner with a clear vision of the future and a similar ethos, focussed on experience, professionalism and integrity. Following an extensive dialogue, Acturis worked closely with Lark throughout the tender process to establish the maximum benefits that could be provided to the broker through best use of a broking system whilst establishing that Acturis was the ideal fit for their business. Key to the success of the transition was the extended implementation and roll out process across Lark’s locations to minimise the impact on the day to day operation of the business.