Influitive FAQs

    • Who is Influitive best for - their role(s) within what kind of companies.

      Influitive’s AdvocateHub platform is ideal for marketing, community, customer success and customer experience professionals.

      Our customers include many of the most customer-obsessed brands in the world, like IBM, Cisco, HPE, Calm, Chorus and Mountain Dew.

      If you’re looking for a modern way to engage your customers and turn them into engaged brand advocates—while building brand trust and boosting retention—then this software is designed for you.

    • How does Influitive benefit them?

      Influitive’s platform features best-in-class gamification that uses friendly competition, points, badges and rewards to create authentic and effective customer engagement.

      Whether you’re aiming to generate reviews, references, referrals, gather customer feedback, spark engagement on social, etc, we’ll work with you to ensure you reach your advocacy and customer community goals.

    • How technical do users need to be to use Influitive's software?

      With our intuitive admin UI, OOTB reporting, Influitive learning institute, and expert guidance, the Influitive SaaS platform is easy to use with little technical ability. Choose from pre-designed templates, or even have an Influitive consultant run your entire program end-to-end.

    • What makes Influitive a leader in this space?

      For over 10 years, leading companies of every size have trusted Influitive’s platform to help foster collaboration, build trust and deepen relationships with customers for top-line growth and bottom-line profits.

      We’ve received hundreds of positive reviews from our users, expressing the success they’ve experienced with the help of Influitive

    • Who are Influitive's biggest competitors (3-5 companies)?

      Higher Logic
      Crowdvocate
      Insided
      Tribe Community Platform

    • How/why is Influitive better than those competitors (or most others in their market)? What about Influitive is unique, stronger, easier, etc.?

      Influitive’s gamification capabilities are unparalleled to other advocacy platforms. Beyond collecting points, collecting badges and levelling up, users can redeem rewards that align with their unique interests, creating a truly personalized and delightful customer journey.

      Our powerful targeting and segmentation engine lets you target content and activities based on all kinds of criteria like business function, management level, product usage, NPS score, and much more.

    • What kind of features can customers expect Influitive to release in the near future? And longer term?

      Influitive has lots of exciting features on the horizon; including:

      Improved Reporting Capabilities: Bringing a complete view of discussions, survey responses, and deeper customer information into reporting yielding much richer data and more visual reports.

      Gamified Discussions: Automated discussion gamification and rules-based automation engine to increase participation in networking, best-practice sharing, product ideas and support deflection.

      User impersonation: A feature that will allow you to test user journeys by previewing content through the eyes of your members.

    • Which popular or common software does Influitive integrate with?

      Zapier
      Salesforce
      Slack
      Marketo
      Sendoso
      3rd-party review sites such a G2 and TrustRadius

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Influitive. If it's not simple, use broad estimates or ranges for typical setups.

      Learn more about our pricing and packaging by contacting us today.

      https://influitive.com/request-a-demo/

    • Does Influitive offer a trial or free download available?

      We’ve built an open Influitive powered hub so that anyone can experience our product for themselves: Influitive Experience. This open hub lets you test-drive our powerful platform and learn about advocacy best practices along the way. Sign up here: https://try.influitive.com/users/sign_up

    • Does Influitive offer any kind of training/education for their product?

      We want to be a partner on your professional journey in the world of Customer and Advocate Marketing. That’s why we created Influitive Institute, a learning hub designed to set Customer Marketers and Customer Engagement professionals up for success right from the beginning of their journey with Influitive. https://influitive.com/institute/

      In addition, each of our customers have a Customer Success Manager by their side every step of the way.

    • Describe the implementation process and timeline for Influitive software.

      End-to-end program creation and project management with a strong focus on strategy and business alignment for our customers. A typical launch can take anywhere from 45 to 90 days to create, build and launch an advocacy program, depending on factors such as internal resourcing, recruitment style, and audience.

    • What are the Influitive support options? List all.

      All customers gain access to the Influitive support portal that covers everything from advocate recruitment, to setting up automated engagement flows and integrations. We have an easy to reach and quick to respond support team in addition to a dedicated Customer Success Manager.

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