"I love the feature to track the bugs. Its so simpler and the enhanced feature of embedding screenshot makes my job lot easier. The reporting section is also good and the available formats to extract reports make my team as well as dev team more comfortable to understand the generated reports. Enabling us to manage the requirement also plays an important role in putting this ahead of some competitors: it's very easy to track requirements either by release or by test cases. Last but not the least: excellent customer Service. Its simple and reliable use as compare to industry leaders in this field. Good value for money and excellent support. Also its capabilities to integrate with other tools."