"I wish every company used you guys. Debt collection is never an enjoyable experience, especially since it usually happens when you’re at your lowest low (in life overall), but you guys have made it simple and painless. I actually felt encouraged - not pushed - to resolve this. I can’t say I’ve ever felt that before from a debt collector. The flexibility of setting payments up on my own (instead of having to shamefully call someone) let me actually feel in control of my finances again for the first time in a long time, which actually gave me a sense of hope. I really needed that."