“As a technology innovation team leader for a large hospitality company, we received complaints from guests about long lines during check-in and check-out. To improve guest experience, we collaborated with Incode to create a mobile app guest flow that bypasses the front desk with a mobile ID validation process. Incode provided an ID validation solution that met Singapore Tourism Board regulations and correctly validated a variety of IDs and passports. They were responsive and helped us overcome challenges to provide a smooth guest experience. We look forward to future collaborations with Incode to enhance the experience and safety of our guests.”