Improved Apps help customers drive adoption to new levels by delivering Customers content in context - we are the user engagement people. Our award-winning solutions have proven to help increase user adoption, where adoption is about people - those who need to ensure data quality and process compliance. Improved Apps are trusted by many Fortune 500 companies. ROI is achieved through our business-owned (clicks not code) solution that provides in-context 'help' and guidance at the point of need, reducing the need for constant training. The Customer needs Improved Apps to realise and measure any technology RoI and success.
More case studies and videos here: https://www.improvedapps.com/use-case-case-studies/
Here are a few common examples...
- Improve your Employee, Customer or Partner Experiences
- App migration - Users moving from one environment to another
- Process compliance
- Time to competency
- Driving competency and proficiency
- Onboard new users quicker
- More efficient Change Management
- Reducing Costs / Reducing your carbon footprint
- Training Costs
- Managing critical communications
- Improving your comms strategy and approach
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Non-technical solution, designed for business analysts, subject matter experts to own. You do not need to be a system admin or advanced user.
We specialise in Salesforce like no other solution in the market...We are not limited by this, our solutions (like others) can go cross-platform too. As our solution is built on Salesforce, for Salesforce customers this is a huge differentiator for the following reasons…
We have been security reviewed by Salesforce - No other vendor can say this!
We have many Salesforce components, offering flexibility of how users engage with the apps and any content. This means nothing breaks! This means it works on Salesforce mobile natively (not requiring a browser) and supports any Salesforce supported device or browser. No technical limitations or overheads.
There is less to learn about our solution. It’s just an extension of what they already know. Easy management overall, zero effort user management, profiling, permission setting is already in place.
Customers know Salesforce Reports and Dashboards, so they adopt and adapt ours with zero training required. They can combine any Salesforce data with our user interaction data with ease.
Data residency: No data leaves the customers trusted org, no browser extensions leaking data or user engagement information out of their trusted org. Improved Apps do not have access to Customer environments either. Customers can control their data like they control any other data within Salesforce.
If configuration changes happen, like fields move around pages...Nothing breaks! We urge prospects to put vendors to the test on this, as many other vendor solutions that require browser extensions, everything breaks if something as simple as a field moves around the page.
Our solution has been designed for the business to own, not a sys admin. We’re not expecting anyone with technical know how… So non-advanced users, with the right permissions can drive and monitor end user engagement with ease.
Security, availability and scalability is Salesforce. So we fly through customers' procurement process as they have already ticked all the boxes by deploying Salesforce. Our solution sits within their trusted Salesforce environment. Nothing new...Not another external platform to trust.
Our solution is the most flexible, extensible solution on the market.
Salesforce MyTrailhead (In-App WalkThroughts)
WalkMe
WhatFix
Spekit
We don't rely on browser extensions to guarantee improving the user experience - Less technical debt. Supporting any Salesforce supported browser or device.
We specialise in (but not minted to) Salesforce. We are the only 100% native solution that has been fully security reviewed by Salesforce.
More content discovery, Natural Language Processing. We listen to our customers and deliver what they need, not what we think they need!
Today's features include:
Content Management, Customer Localisation, Dynamic, Embedded, Content in Situ, Easy Access to Rich Content, Extensibility, Global Content Search / Federated Search, Help Domains / Personas (Different help for different people), Integration / API's, Interactive Page Guides / Walkthroughs, Multi-lingual Support, Multi-Purpose Content Apps, Process Management / Automation, Reading Lists, Reporting & Analytics, Targeted, Critical Alerts / In-app Comms / Banners, User Bookmarking Content, User Tracking, Sentiment & Feedback Options, Wikipedia Style Knowledge Base.
Anything.
All information on our pricing may be found here: https://www.improvedapps.com/pricing-and-support/
Absolutely, we encourage this...
Visit our get started page for more information: https://www.improvedapps.com/get-started/
Everything to onboard you...through to you being self-suffient. We help focus on quick-wins...Most owners are trained within a couple of hours.
Four simple steps...adding value in a matter of hours...
Step 1 - Install from the AppExchange - Choose from our apps Improved NoticeBoard or Improved Help.
Step 2 - Configure for any experience - Drag and drop chosen packaged components onto your pages, then run the quick start wizard.
Step 3 - Create Help Topics - Start authoring content and deploy to your users, all within your Salesforce application.
Step 4 - Watch your users' engagement increase - Monitor the packaged dashboards to see user engagement and sentiment real-time. No more end-user surveys.
Enterprise ready standard support is included with your standard licence
9am-5pm
(Mon-Fri)
UK Office hours
EMEA
Silver Support
+10%
9am-11pm
(Mon-Fri)
UK Office hours
EMEA and the Americas
Gold Support
+20%
Extended to 24hrs
(Mon-Fri)
World-wide
Platinum Support
+25%
Extended to 24hrs
(Mon-Sun)
World-wide
Please get in touch with us if you would like to learn more about our solutions, pricing or support offerings.
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