Impos FAQs

    • Who is Impos best for - their role(s) within what kind of companies.

      The Impos Point of Sale software is perfect for a range of hospitality venues, including cafes, restaurants, bars, nightclubs, pub, hotels, bakeries, food trucks, QSR venues, wineries and multi-site venues. The product is also suitable for schools, government services and care facilities.

    • How does Impos benefit them?

      Point of sale offers a range of features designed to help a run a business profitably such as stock management, accounting, membership, marketing, reporting, rostering, ordering, reservations and kitchen management. Impos gives venue owners more insight into their business, allowing them to make more informed decisions.

    • How technical do users need to be to use Impos's software?

      The Impos system is user-friendly. All clients are offered training, with multiple employees, so the whole team can learn how to best use the system. The interactive user-interface is comprehensive and simple to use.

    • What makes Impos a leader in this space?

      Impos knows the hospitality industry inside and out. Impos employees together hold an average of 9 years experience working in the industry so understand the ins and outs. Impos understands the industry doesn't work 9 to 5, so neither do we. Customer support is offered 24 hours a day, 7 days a week to ensure all clients' venues are running as smoothly as possible.

    • Who are Impos's biggest competitors (3-5 companies)?

      Ordermate
      Bepoz
      Kounta
      RedCat

    • How/why is Impos better than those competitors (or most others in their market)? What about Impos is unique, stronger, easier, etc.?

      Impos has been in the game for more than 10 years. The Australian hospitality industry is powered by Impos. The fact that our Support is available 24/7 means all Impos clients know they'll be looked after no matter what time of day. 23 of Australia's Top 100 Restaurants choose Impos, along with Melbourne's number 1 rated cafe, award-winning bars and leading wineries.

    • What kind of features can customers expect Impos to release in the near future? And longer term?

      New features are being developed constantly. We listen to the feedback given to us by our clients and take that on board when developing our product. The features you can expect to see in the near future are the features you request that you believe your venue needs to succeed.

    • Which popular or common software does Impos integrate with?

      MYOB, Xero, QuickBooks, ResDiary, Yellowfin, Hey You, Menulog, Mobi2Go, smartOrdering, Collect Loyalty, MyGuestlist, eCoffeeCard, Flexischools, Clipp, OneTab, OpenTable, Obee, RoomKeyPMS, Hirium, EzySystems, Cooking the Books, My Local Foodie, PayPal, PC EFTPOS, Tyro, Deputy, Ento, BoxSuite, Doshii and OneSaas.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Impos. If it's not simple, use broad estimates or ranges for typical setups.

      Call 1300 308 615 today for a free quote.

    • Does Impos offer a trial or free download available?

      Call us on 1300 308 615 for a free demonstration of the Impos Point of Sale system.

    • Does Impos offer any kind of training/education for their product?

      All Impos clients are offered Training. This is organised when the system is installed in the venue. A number of staff members can attend the Training session, to ensure everyone is up to speed, and able to use the system to its full capacity. Training sessions can take place in your venue (depending on its location), in the Impos head office (Melbourne), or remotely. Sessions usually last 2 hours.

    • Describe the implementation process and timeline for Impos software.

      The implementation process usually takes 2 weeks. Once you decide you want to use the Impos system, a purchase order form needs to be completed and a 10% deposit must be made. Your Account Manager will then send you a Menu Template. You will need to complete it and return to Impos at least two weeks prior to your preferred installation date. We then digitalise your menu and import it into the system. We will then set up a system for you to practice on before basic training. This enables you to get the most out of your training as you will be familiar with the system. Next, ensure you have all cabling, both power Wi-Fi and data, ready to go prior to Installation. Make sure you a have a clear idea about where the terminals, printers and servers will be positioned. Installation usually takes two hours for the first terminal and one hour for each terminal after that.

    • What are the Impos support options? List all.

      No Support
      Basic Support - 9am to 5pm unlimited phone support, use of Impos Analytics (reporting), and use of PC EFTPOS.
      Premium Support - Benefits of Basic + 24/7/365 support, free integration and use of OneSaas (accounting), and access to all integrated third party applications.
      Platinum Support - Benefits of Premium + free loan equipment and free metro call out during business hours.

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