"With iLinc we are reducing the costs associated with travel and increasing the productivity of state employees. But we also are heavily cutting carbon emissions as state employees come off the interstate and go onto the internet."

"The benefits in our customer service department are the most dramatic. We have significantly reduced travel costs with the exception of very large rollouts, which we still do in person. The ability to provide training in multiple ways (live and recorded) enables the customer service team to meet a wide …