IFS’s chosen strategy is to deliver a leading solution to a number of selected industries in which IFS can provide its customers with a competitive edge. By focusing on industries that are strategic to our company, IFS can concentrate its competence and experience within these industries and deliver business benefits. IFS focuses on industries where any of four core processes are strategic including service and asset management, manufacturing, supply chain and projects. More specifically, IFS targets the following industries:
• Aviation & Defense
• Automotive
• Construction, Contracting and Engineering
• Energy & Utilities
• High Tech Manufacturing
• Industrial Manufacturing
• Oil & Gas
• Process Industries (Food and Beverage)
• Service
• One company – IFS; no resellers – work directly with IFS for sales, implementation and support
• Experienced team – high tenure across our organization to deliver a successful implementation from data conversion to global go-live
• High customer satisfaction; highest level of customer retention on maintenance and support in ERP industry
• Viable and safe long-term partner
• IFS can deliver a powerful business tool with extensive functionality capable of significantly reducing the number of disparate and point solutions that exist today within your organization, as well as provide easy to use integration tools when point solutions are used.
• IFS offers a component architecture which allows you to implement only what you're ready for, you can add functionality as needed by the business
• Customer led development process: future functionality is driven by the needs of our customer base with an active user community and formal methods of communicating those needs to IFS R&D
IFS’s products are known for being user friendly, modular in their design and flexible enough to support customers in their way of working according to their established processes.
IFS is independently recognized as a leading, global supplier of enterprise software. One reason we can deliver faster time to value and greater enterprise agility than our competition is that our focus is directed toward specific markets. We are not managing a portfolio of competing products. We are evolving, investing in, implementing and supporting a solution across multiple vertical industries and geographies. We focus all of our energies on a single set of solutions. We do not compete against ourselves, or even try to offer multiple products to the same market. The products we offer complement each other to give each of our customers the best set of solutions possible.
Our products have been developed using leading technology to be as open as possible, based on industry standards with an architecture that lets you pick and choose what you need for your business. They are optimized to be the best option for companies in our focus industries, with support for industry specific data and processes. The combination of industry expertise, leading technology and flexibility in the face of change is unique to IFS’s products. Perhaps that is why 1000 decision makers in eleven countries rank IFS’s products as the best compared with the major competitors.
IFS has varying competitors in each industry we service. Some main competitors are:
• SAP
• Microsoft
• Oracle
• Infor
• ServiceMax
We believe that most companies are not just shopping for tools and solutions but also a trusted ally that do more than just software maintenance. They need a speaking partner that understand their business models and make sure the IT-solutions fit in. They value feedback from a supplier who knows what the industry best practice is for each process, someone who believe that the customer’s success will also benefit them as a supplier. After the sale has been made and the solutions is implemented, it is that commitment and expertise that will win the day. This is where IFS is head & shoulders above its peers’.
If you ask our current customers, they say that the single best thing about IFS is our committed employees. For us this is not just a job, it’s a mindset. We like doing what we do and care about how your business is doing. We are not only delivering great solutions but are also industry experts. We know more than our solutions and have been working with our focus industries for decades. It also helps that we have triple the average employee tenure of the industry. That means IFS employees also become experts at our customers individual business models. Many of us work with the same customers for decades and know their business solutions and processes inside and out. They know what you set out to accomplish when implementing our solutions and will be with you all the way as your business progress. We will get it right first time with less risk, quicker time to solution and lower cost for you. That knowledge also has to be translated into our solutions, so that they support the best practice in our customers’ industries. Our R&D team work close with our customers and frequently invite them to influence the development of our products to make sure we prioritize correctly and focus on the right things.
With IFS, you are close to where the decisions are made and can influence them first hand. You can choose exactly how your solutions should look and collaborate with people who have both the will and mandate to make changes that suits your need.
All in all we think this mix of people who know your industry, care about your company and listen to your feedback is the best recipe for our joint success.
IFS Labs looks beyond today’s expectations of enterprise software. We take our inspiration from consumer technologies and innovative solutions from a range of industries and apply these innovative concepts to IFS products. At IFS Labs, we prove the concepts today that customers will ask for tomorrow, to make their everyday work more productive, efficient and inspiring. The technologies that IFS Labs is researching right now include wearables, augmented reality, voice controlled applications and drones. IFS Labs is part of IFS Research & Development. IFS Labs research has taken us into some exciting new fields. The outcome is a range of innovative solutions that define the cutting edge of IFS’s software: IFS Cloud, IFS Touch Apps, IFS Talk, IFS Streams, to name a few. For more information about exciting IFS features, visit IFSworld.com.
IFS Cloud’s open architecture and standard communication protocols provide the ability to integrate with virtually any system or technology in order to access IFS Applications business logic.
For pricing inquiries, please visit ifs.com/contact-us and complete our contact form.
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Effective training programs are the result of thoughtful planning and engagement with key stakeholders to ensure the focus is on the specific training needs of the business. IFS offers several training opportunities including online training courses, on-site training, classroom training, web-based training, eLearning and more. For more details on training/education offered by IFS, please contact academy@ifs.com
Implementing and successfully delivering the IFS software is a service that IFS has provided since 1983. During this time, we have gained a reputation for providing and delivering services to the highest of standards and have focused our success only in terms of the results we can provide to our clients.
IFS uses a proven method called the IFS Implementation Method. The method provides IFS and its customers with a very flexible process to meet the needs of many different types and scales of projects. The method is used globally and has been proven successful in implementations of over 2,700 customer engagements. Using our proven implementation methodology, the IFS Services Organization has demonstrated that it can deliver integrated solutions quickly, efficiently, and without significant disruptions to business operations. Timeline of implementation varies depending on the approach, scope, staffing availability, number of sites and interfaces and customizations needed. To learn more about implantation process and timeline, please contact visit www.ifs.com/contact-us and fill out our form.
The IFS Support Center’s mission is to provide our customers a single, easy-to-use, seamless conduit into the IFS Organization and its knowledge products and services. IFS offers high-quality support because we provide quick and reliable responses, with high levels of availability. All information about our customers, their solutions, and their support issues is located in a global system, which can be accessed by our support staff worldwide. Our goal is quick, accurate responses, which will lead to increased customer benefits and greater customer satisfaction. A user can access the IFSNA Support Center via the following methods - toll-free number, email, and internet. The IFS Support organization is staffed with experts to service your requests and the organization is structured into three lines of support. For more details about IFS support options, please contact us at ifs.com/contact-us
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