IdeaScale FAQs

  • Who is IdeaScale best for - their role(s) within what kind of companies.

    IdeaScale serves customers in every vertical and across every sector.

    Increasingly though, our software is implemented as the core Innovation Management operating system for the organization by the office of the CEO or innovation groups.

    We serve both private and public sector clients. For our public sector clients, we offer out-of-the-box Section 508 compliance and FedRAMP-compliant security.

  • How does IdeaScale benefit them?

    IdeaScale empowers change makers to find better ideas at a lower cost and get those ideas to market faster.

  • How technical do users need to be to use IdeaScale's software?

    IdeaScale is designed to be a self-service solution. The system is customizable and an administrator can manage and change all system settings even if they don't have a background in IT.

  • What makes IdeaScale a leader in this space?

    Apart from our market-leading solution, IdeaScale provides outcomes-based support. Our team works with the customer to define their goals during onboarding and will only mark that account a success, if the customer is reaching their goals.

  • Who are IdeaScale's biggest competitors (3-5 companies)?

    Brightidea, Wazoku, and QMarkets.

  • How/why is IdeaScale better than those competitors (or most others in their market)? What about IdeaScale is unique, stronger, easier, etc.?

    Industry-Leading Security: IdeaScale meets government FedRAMP security recommendations so that public and private community information is only surfaced to permissioned members and kept private in order for all companies to maintain their competitive edge.

    Extensive Integration Capabilities: IdeaScale integrates easily with numerous enterprise platforms including SSO, project management software, and reporting systems. Ask about our API access and out-of-the-box integrations.

    Flexibility & Ease of Use: IdeaScale is a self-service solution that aligns with a variety of methodologies. IdeaScale customers utilize IdeaScale with LEAN, Agile, Six Sigma, design thinking, human-centered design programs and more for innovation management.

    Investment in Related Fields: IdeaScale is the only innovation management solution that maintains its own crowd (IdeaBuzz) and its own crowd-built library of innovation training materials (innovationmanagement.se).

  • What kind of features can customers expect IdeaScale to release in the near future? And longer term?

    We are already exploring an NLP solution that helps to further automate the process of connecting and spotting good ideas. We’re also working on ways to derive learning from all campaigns, no matter what ideas end up in the final stage of implementation.

  • Which popular or common software does IdeaScale integrate with?

    IdeaScale integrates with most common software solutions through its widgets, webhooks, and API. Common integrations include (but are not limited to) Facebook, Twitter, Sharepoint, Basecamp, Azure AD, Yammer, Active Directory, Google for Work, LinkedIn, Lithium, Google Analytics, Okta, OneLogin, Slack, Tableau, Trello, Import2, and others.

  • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for IdeaScale. If it's not simple, use broad estimates or ranges for typical setups.

    Our pricing options depend on feature set and usage. You can find more information at ideascale.com/pricing.

  • Does IdeaScale offer a trial or free download available?

    Yes, you can trial the software.

  • Does IdeaScale offer any kind of training/education for their product?

    IdeaScale offers a range of training options. Every license level has access to IdeaScale 24/7 chat support, support pages, and online library of strategic resources at ideascale.com/resources. Additional training is included at the license levels.

    Engage:
    15-day unlimited launch support

    Develop:
    30-day unlimited launch support
    Quarterly strategy check-ins
    Site-copy review
    Invitation to IdeaScale's annual customer conference

    Transform:
    In-person on-boarding & set-up assistance
    Monthly strategy check-ins
    Site-copy review
    Invitation to IdeaScale's annual customer conference

  • Describe the implementation process and timeline for IdeaScale software.

    IdeaScale can launch in less than one day or you can schedule a full, six-week onboarding and roll-out.

  • What are the IdeaScale support options? List all.

    24/7 Chat
    Support Library
    Online Resource Library
    Onboarding & Launch Support
    Strategy Check-Ins
    Strategy Workshops