"I do like the idea of the cafeteria. It provides different options, it keeps you moving, and it allows you to go through and look at the same concept in different ways. I like learning through engagement and being involved, but most trainings don’t offer much engagement at all, and …

"The results have been phenomenal. We initially set up a ‘war room’ to prepare for what we assumed would be a flood of support calls as our staff went live with the new system. But it was almost a non-event! We answered fewer than 20 calls a day, although we …