"Filling in the spaces [during an activity] with a coworker started a discussion. One person shared stereotypes about his Mormon faith. Another person shared about his Jewish faith/ethnicity."
"The results have been phenomenal. We initially set up a ‘war room’ to prepare for what we assumed would be a flood of support calls as our staff went live with the new system. But it was almost a non-event! We answered fewer than 20 calls a day, although we …
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