ICUC is a social media management services company delivering content moderation, community management and social listening services. With a team of over 400 multilingual specialists, ICUC provides social customer care solutions to a variety of industry leading global clients 24/7, 365. Minimising risk, building customer loyalty and maximising insight through a combination of technology and human-powered solutions, ICUC is truly a scalable, reliable and “always on” 24x7 solution. Working as an agency partner or directly with a brand, ICUC makes lives better for the world's biggest brands.
"As we looked to expand and move to Austin, we needed to lean on an agency we could trust, especially in the big move. Essentially, our internal team was simply not as robust as we needed, and ICUC has a lot of reputable partners. We were already in a strong hiring process during our move, and outsourcing engagement personnel was the easiest decision for our team knowing ICUC’s service capabilities."
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