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ICUC is a social media management services company delivering content moderation, community management and social listening services. With a team of over 400 multilingual specialists, ICUC provides social customer care solutions to a variety of industry leading global clients 24/7, 365. Minimising risk, building customer loyalty and maximising insight through a combination of technology and human-powered solutions, ICUC is truly a scalable, reliable and “always on” 24x7 solution. Working as an agency partner or directly with a brand, ICUC makes lives better for the world's biggest brands.
"In the 12 months prior to partnering with ICUC, Boston Pizza had a response rate of 3% and an overall rating of 3.3/5. Year to date (2021), we have a …
"When the pandemic hit and we were faced with necessary budget cuts, the only agency that got protected was ICUC. We just knew that we could not move on without …
“In 2020, our partnership with ICUC saved us approximately 43% in traditional staffing costs, allowing us to allocate our internal resources where needed elsewhere while still maintaining our desired level …
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