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ICUC is a social media management services company delivering content moderation, community management and social listening services. With a team of over 400 multilingual specialists, ICUC provides social customer care solutions to a variety of industry leading global clients 24/7, 365. Minimising risk, building customer loyalty and maximising insight through a combination of technology and human-powered solutions, ICUC is truly a scalable, reliable and “always on” 24x7 solution. Working as an agency partner or directly with a brand, ICUC makes lives better for the world's biggest brands.
“In 2020, our partnership with ICUC saved us approximately 43% in traditional staffing costs, allowing us to allocate our internal resources where needed elsewhere while still maintaining our desired level …
"Having ICUC as auxiliary teammates not only keeps our team ahead of industry news, but they also cover us for the nitty-gritty tasks, like scheduling posts and hiding problematic comments. …
"But the real win was Lipton’s Twitter channel becoming a catalyst for connection, where strangers not only bonded over Lipton Iced Tea, but also introduced themselves to one another, finding …
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