Housecall Pro Review

Customer Reference Rating4.7
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Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Customer Types
  • < 50 Small Businesses
  • < 250 Medium Businesses
  • 250+ Large Businesses
  • 85Testimonials
  • 5Case Studies
  • 42Customer Videos

Overview

Housecall Pro is a cloud-hosted field service management solution that empowers service employees to automate their workflows. The platform includes a web portal and native mobile app, and is ideal for a variety of industries including HVAC, electrical, plumbing, cleaning, and more.

With Housecall Pro, businesses can bid goodbye to paperwork and embrace digital automation. Key features of the program are email and postcard marketing automation, company chat, customer notifications, automated invoices and receipts, estimates, payment processing, dispatching, and job scheduling. Customers can use the Housecall mobile app to book services, communicate via a central messaging platform, and make payments online. The mobile app is compatible with iOS and Android devices.

Benefits

Eliminate Paperwork

Housecall Pro enables service providers to embrace technological advancements to boost their customer service quality. The system can digitize your business completely and help you graduate to a fully automated platform by eliminating common input challenges.

Effortless Scheduling

The application presents advanced capabilities for dispatching and scheduling, which you can do even on mobile devices. Your team can access schedules easily and get email notifications as soon as jobs are assigned to them. In addition, the administrator can set up access permissions based on user roles to prevent unauthorized access to vital data.

Employee Time Tracking

Utilize the GPS and time tracking functionality to monitor your employees and pay them for the hours worked. The program maintains a historical record of your provided services, which makes it simple to export info for reporting. Plus, you can summarize your activities from the system utilizing a standard template or by producing a custom one.

Customer and In-Team Chat

Your field agents can use the Housecall Pro live chat tool to exchange info. This feature allows you to assign replacements immediately, and impress your customers with service professionals who are accessible 24/7 and ready to respond to client requests as soon as they get the message.

Facilitate Online Booking

With HouseCall Pro, you can enable your customers to book your services online on your website, and on your Facebook and Yelp profiles. All these channels are synced with your Housecall Pro calendar, so all bookings will immediately appear on it. Customers can also book your services simply by pressing a button on the platform’s mobile app.

Product Features

  • Access control
  • Accounting integration
  • Activity dashboard
  • Activity management
  • Alerts / escalation
  • Assignment management
  • Audit trail
  • Automatic backup
  • Automatic notifications
  • Auto-responders
  • Availability indicator
  • Bank reconciliation
  • Billing & invoicing
  • Business analysis
  • Calendar management
  • Charting
  • Chat
  • Client portal
  • Communication management
  • Contact database
  • Content filtering
  • Credit card integration & processing
  • Custom forms
  • Custom SMS notifications
  • Customer accounts
  • Customer tagging
  • Customizable templates
  • Dashboard with business stats
  • Data extraction, filtering, extraction, visualization
  • Dispatch management
  • Drag & drop interface
  • Drip email marketing
  • Electronic payments & signature capture
  • Email integration, marketing automation, & notifications
  • Employee database, management, & portal
  • Event calendar
  • Geographic maps
  • Google calendar integration
  • GPS & time tracking
  • Invoice management
  • Job costing, management, scheduling, & tracking
  • Mobile alerts, integration, signature capture
  • Multi-location
  • Online booking
  • Project notes
  • QuickBooks integration
  • Quote management
  • Real time data, monitoring & reporting
  • Referral tracking
  • Sales tax management
  • Secure data storage
  • SLA management SMS integration
  • SSL security
  • Status tracking
  • Subcontractor management
  • Summary reports
  • Technician management
  • Third party integration
  • Time & expense tracking
  • User activity monitoring
  • Work order management & history
  • Workflow management

Pricing

Housecall Pro offers 3 pricing plan:

Simple Plan - $39/mo (billed annually) or $49/mo (billed monthly)

  • 1 user
  • Add-on users or features for $20/each
  • No contract, cancel any time
  • 2.9% + 30 cents CC processing
  • Apps for iOS, Android & web
  • Dashboard with business stats
  • Default in Housecall app
  • Directory 10% referral fee
  • Email invoices and estimates
  • Email receipts
  • Email support
  • Free for existing customers
  • Google calendar integration
  • Job SMS & email notifications
  • Real-time dispatching
  • Schedule, estimate, invoice

Modern Plan - $109/mo (billed annually) or $137/mo (billed monthly)

  • 1-6 users
Everything in the Simple Plan, plus:
  • Customizable SMS notifications
  • Live chat support
  • Online booking for your website
  • Pay by text
  • Postcard marketing
  • QuickBooks Online integration
  • Time tracking
  • Unlimited email reminders

Advanced Plan - $199/mo (billed annually) or $249/mo (billed monthly)

  • Unlimited users
Everything in the Modern Plan, plus:
  • Employee GPS tracking
  • Customizable reports

Customer Support

  • Phone Support
  • Live Support
  • Training
  • Support Tickets
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