Both the property management platform and digital guidebooks are scalable for vacation rental management companies of any size. Both tools were designed to be usable by managers with 1 or 100+ properties.
The Hostfully property management platform is typically used by all members of a vacation rental team. Reservation agents, guest experience specialists, cleaning and turnover staff, and the maintenance coordinator can use Hostfully to centralize work, keep track of reservations, and automate tasks. That said, because Hostfully was designed for companies of all sizes, even individual hosts with no staff but multiple properties can use the platform to centralize bookings and automate operations.
Hostfully's digital guidebooks handle the guest-facing portion of vacation rental management operations. With our guidebooks, staff cut down on guest communications, streamline how they share local recommendations, enable self-check-in, and seamlessly upsell products and services to guests.
Hostfully delivers powerful centralization and automation tools to vacation rental companies worldwide. Hostfully users typically benefit in the following ways:
- Reduced overhead: with automation, hosts, and managers can use powerful software to handle repetitive or time-consuming tasks. Eliminating repetitive tasks makes it possible to manage more properties without hiring additional staff.
- More 5-star reviews: with our automated templates and triggers and best-in-class guest communication modules, hosts and managers can easily stay in touch with guests without bogging down operations. This results in a better guest experience, and more 5-star reviews.
- Flexibility for scaling: with integrations to the best third-party software providers, hosts and managers can pick and choose the best solution for their business. As they evolve and grow, they can update their tech stack without disrupting their operations.
One of the reasons Hostfully consistently rates amongst the top vacation rental property management software is its usability. The Hostfully interface is clean, simple, and easy to grasp. Hostfully is accessible to non-technical users, and its advanced features are designed to be easy to understand and use. However, to ensure all users get the most out of the software, Hostfully differentiates itself from the competition with the following industry-leading features:
- One-on-one onboarding: New users have two 1h onboarding sessions with our specialists. Users get help importing their properties, and are shown some of the software's features.
- 24/7 customer support: At any time, users can ask questions or request help from our customer support specialists via chat or email. The average response time is under 30 minutes, with users rating their customer support experience at over 95%.
- 200+ How-to, troubleshooting, and DIY articles: At any time Hostfully users can consult an extensive library of help articles. Step-by-step instructions with screenshots ensure that users of all technical skills benefit from the help articles.
Hostfully is the industry's leading vacation rental software solution for several reasons:
1) Technology: Hostfully's software is built without shortcuts and with the future in mind. This makes the Hostfully platform stable, reliable, and responsive for users. In fact, Hostfully is the only software provider in North America to have obtained preferred status with Airbnb, Vrbo, and Booking.com (after a thorough review by their software and engineering teams)
2) Features: Hostfully is built for vacation rental managers by vacation rental managers. Most Hostfully employees operate rentals and use the software themselves, which drives innovation and continual improvement. Hostfully also regularly queries its users for new feature suggestions. This ensures Hostfully meets the requirements of vacation rental operations over the years.
3) Users first: In-person onboarding calls, 24/7 customer service by trained employees, yearly calls with customer success specialists, and check-ins with account managers ensure that our users get the most out of software and that any questions get answered.
Hostfully's biggest competitors include Track, Streamline, and Guesty.
Hostfully differentiates itself from its competitors on several key points that are important for vacation rental managers:
- Flexibility: Instead of offering an all-in-one solution, Hostfully lets its userbase pick and choose the operations software that's right for their businesses. Need a cleaning and turnover management solution? Hostfully integrates with the leading providers. What about dynamic pricing? Just activate the integration toggle in the Hostfully panel and prices will adjust based on your pricing software preference.
- Price: Compared to other top-tier software providers, Hostfully is competitively priced. Hostfully can keep its monthly subscription cost low because of its robust backend technology. By designing software without shortcuts, the Hostfully platform is cheaper to operate, maintain and upgrade than the competition. This also translates to fewer bugs and downtime for the user.
- Onboarding: The process of importing your properties and setting up triggers and templates takes less than two weeks for most users. Competitors have a month-long waiting list to get onboarding started, and then another 2-4 months to finalize the setup.
- Support: Hostfully users are the best supported in the industry. 24/7 support, yearly customer success check-ins, 200+ How-to and DIY articles (with screenshots and videos) and regular follow-ups by account managers ensure that Hostfully users are never stuck on a problem or left waiting for an answer. In fact, Hostfully's support team's average response time is under 30 minutes, compared to 1-2 days for its competitors.
- Integration reliability: Hostfully's robust backend technology ensures that integrations with software and listing sites is reliable and stable. That's less downtime, bugs and glitches for Hostfully users.
Thanks to its award-winning technology, Hostfully continually upgrades and adds new features. In 2022, users can expect to see the following major new features:
- Reporting and analytics: Hostfully is redefining what it means to create reports. Fully customizable variables, scheduled report times, automatic sends, and much more!
- Multi-unit and apart hotels: Users with a mixed inventory will soon be able to manage all their properties seamlessly on one platform.
- Bulk edits: Managers with dozens of properties won't have to spend hours editing the same fields over and over.
- Advanced triggers: Users that want different communication flows with guests will be able to create multi-variable triggers for their automated templates. If, and, or, not... whatever the trigger, Hostfully will handle it.
- More integrations: Hostfully is integrating with the best software companies in the industry. New integrations are added regularly.
Hostfully integrates with the best software providers in the industry. New integrations are added regularly. For a complete list of integrations, please consult hostfully.com/integration-zone
Figuring out a software provider's pricing tier shouldn't be kept secret from the user until the time of a demo. Hostfully's pricing structure is tiered and scales with property count. Users with under 5 properties can expect to pay $79/month. Between 5 and 20 properties, users pay $189/month. Past 20 properties, the price gradually increases per property managed.
Switching property management platforms is a disruptive and stressful process for vacation rental managers. Hostfully invests considerable time supporting new clients with its industry-leading onboarding process. For these two reasons, Hostfully does not offer a trial or free version of its software.
Hostfully leads the industry with its suite of learning tools for users:
- In-person onboarding calls ensure that each new user has seen and used the core features of the software, and is aware of the advanced tools.
- 24/7 customer service by trained employees makes it possible for users to ask any question and expect a helpful answer in under 30 minutes.
- 200+ help, DIY and how-to articles are available online for all our users and include screenshots and videos.
- Yearly calls where a customer success specialist reviews the user's account for any unactivated features that could save time and energy. The specialist also reviews the user's business operations and recommends features to automate day-to-day processes.
- Webinars with industry thought leaders help users stay ahead of emerging trends.
- The Hostfully user group is a spot where any user can ask questions about vacation rental operations, and how other users have used Hostfully to solve a particular challenge.
Onboarding with Hostfully generally takes under two weeks. The implementation starts at sign-up, where the user receives step-by-step instructions on what to prepare for the first onboarding call. At the first onboarding call, a specialist meets the user and provides a quick tour of the software, facilitates the import of properties onto the platform, and answers any questions. Most clients are operational by the end of the first call. Users are then invited to finalize their setup with additional step-by-step instructions. After two weeks with the software, users have another onboarding call where they can ask questions, finalize remaining details, and get coaching on some of the advanced features. After onboarding, users have access to 24/7 support, an extensive library of help articles, and access to the Hostfully user's group.
Hostfully users have access to:
- 24/7 support via chat or email. Users can expect a response in under 30 minutes.
- Video calls for connectivity issues requiring the support of listing sites and OTAs.
- Access to 200+ help, how-to and DIY articles, complete with screenshots and videos.
- The Hostfully user's group where fellow hosts and managers share tips and tricks.
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