When I was opening DayBreak, one of the first steps I took was to look for an industry software provider. Before opening my agency, I worked in software sales for a nursing home software company, so I understood the importance of having a system that would assist in helping me organize data and make my scheduling time more efficient. After finding HomeTrak, I had many conversations with HomeTrak president and owner Rick Morey. Not only did he provide me with a top notch software package, he really assisted me in starting and setting up my company through his expertise as a prior agency owner himself. I really appreciate the fact that HomeTrak was founded by folks with background in the home care industry. The HomeTrak staff is extremely helpful, knowledgable, and responsive. HomeTrak makes frequent updates and changes to its software as the home care environment changes and technology evolves.

Before HomeTrak, scheduling, payroll, and billing took us the better part of a week to complete. Now it takes us a couple of hours! Scheduling is so user friendly and easy.

Your company is a constant. Always there and always able to help. It is rare to find this in a company.

My business uses HomeTrak’s telephony and text message features. I know when caregivers are arriving at the client’s home or finishing up. I get an email when a caregiver is late or has not clocked in. We can text staff with additional opportunities to pick up shifts and notify them about upcoming shifts. These features save us a lot of time and reduce late and no-show shifts. I also use the mobile app to keep track of schedules, change schedules, and document events on the fly, so I can manage my staff and clients’ needs when I am away from the office. It’s very useful to have all schedules and contact information with me at all times. With HomeTrak, I am always in touch without having a computer with me.

Switching to HomeTrak was the best business decision we have ever made! Their unparalleled customer service and user-friendly software makes them a real pleasure to work with. My co-worker, who calls herself a “computer idiot” can navigate easily throughout the system and “feels smart” when using this product. We couldn’t be more satisfied!

Before selecting HomeTrak, we tried out several home care software products, some only for a couple of weeks as that was long enough to make a decision. What stood out immediately was HomeTrak’s level and ease of support. No competitor could match your customer service. You’re doing a great job – don’t stop!

Our agency began using HomeTrak last year in response to the Missouri requirement to use Electronic Employee Verification (EEV) by July 1, 2015. The HomeTrak staff gave us extensive attention to ensure the system was setup to meet our needs. HomeTrak’s telephony features and reports meet all of the Missouri state EVV requirements and definitely exceeded my expectations! We would highly recommend them to other home care agencies.

I am really pleased with the service received from HomeTrak. The customer service team is great, as the staff goes above and beyond to respond to our needs very quickly. I have personally recommended HomeTrak to various organizations and look forward to our continued partnership.

We have been using HomeTrak since the first day we started our company in July 2004. We have instituted HomeTrak’s text messaging features for tracking down clock-ins with telephony and also as event reminders for shifts. We used to call every caregiver on Fridays to confirm their weekend schedules, which would prevent errors on the weekend when we don’t have a full office staff. The time to call those caregivers was completely eliminated with Caregiver Reminders, which saves us approximately 5-6 hours of manpower per week. The new features have definitely improved our operations!