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Hiya mission is to modernize voice with trust, identity and intelligence. Their Voice Performance Platform connects businesses with their customers, protects people from spam and fraud calls, and helps carriers secure their networks for all. Hiya’s SaaS applications, Hiya Connect and Hiya Protect, serve more than 200M users worldwide, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights that move businesses forward.
"Identifying our calls with Hiya Connect has resulted in 37% more customers answering–27% on the first attempt. That directly impacts new policies, WFM planning, and hourly agent costs."
"We thought we would see a rise in answer rates by a percentage or two. We weren’t expecting such a significant increase."
"85% of calls we were attempting to make weren't being picked up by patients. Once we added Hiya and Medicare patients could see their healthcare provider was calling, they started …
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Browse Hiya Case Studies, Customer Success Stories, & Customer References from 12 businesses that use Hiya.
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