HipLink Software Review

Customer Reference Rating4.8
Devices Supported
  • Web-based
Customer Types
  • < 50 Small Businesses
  • < 250 Medium Businesses
  • 250+ Large Businesses
  • 34Testimonials
  • 20Case Studies

Overview

HipLink Software (previously Semotus Solutions) was established in 1993 with its base in Silicon Valley, California. The company provides wireless voice and text communication solutions to global enterprises. These tools are being deployed in several verticals and help to meet requirements for business continuity, mass notification, emergency response, critical communications, alarm management, and IT alerting.

HipLink enables delivery of emergency notification and messages to thousands of citizens in universities and cities, and its products are utilized by airports, fire departments, healthcare centers, insuring hospitals, and other organizations to swiftly notify volunteers and responders. These tools integrate with help desk and other programs for wireless paging to ensure high customer support levels. 

Benefits

What is IPAWS Dispatch from HipLink?

FEMA Certified Interface

With this platform, you can send FEMA alerts straight to IPAWS (Integrated Public Alert and Warning System) to improve your warning and alert broadcast functionalities. Authorized agencies can simultaneously send alerts via several channels including cellular broadcast.

HipLink’s interface is FEMA certified and empowers authorized agencies to send crisis messages straight to IPAWS with distinct communication pathways. This enables agencies to target emergency notifications geographically via National Weather Service (NWEM), Emergency Alert Systems (EAS), Wireless Emergency Alerts (WEA), public feeds, and COG to COG.

Deliver Alerts on Multiple Channels

Agencies can apply to access the IPAWS platform and get public alerting permissions from FEMA. They can then invest in an IPAWS-compatible system like HipLink, and undergo the needed online training.

After obtaining access, officials can use HipLink to send alerts via several communication pathways. These include channels such as non-weather emergency notifications to the weather radio network leveraging National Weather Service (NWEM), television and radios utilizing the Emergency Alert System (EAS), and broadcasts to mobile phones using Wireless Emergency Alerts (WEA).

To sum up, HipLink collaborates with FEMA to offer an IPAWS compliant CAP Alert Origination solution that can be utilized as a complete public notification system.

Product Features

  • Fully online API for universal access
  • Integrated workflow with no need for added apps
  • Easy and quick emergency notifications
  • Set up COGs and targeted profile(s)
  • Determine message sending mechanisms (e.g. EAS, CMAS)
  • Define sender name and CAP alert ID
  • Target COG destination
  • Designate alert scope (restricted, private, public etc.)
  • Designate SAME code, GIS coordinates, zip code, FIPS code etc.
  • Control event type and alert category
  • Dictate alert severity, certainty, and urgency
  • Produce alert messages that are delivered to all IPAWS agencies, including CMAS
  • Describe long alert messages that need secondary info
  • Instruct which targeted population segment to alert

Pricing

HipLink pricing information is not publicly available. Contact the vendor directly to get accurate pricing facts.

Customer Support

  • Phone Support
  • Training
  • Support Tickets