Being a small company, we are unable to support a full time IT person. EarthBend (now High Point Networks) has filled that role. They are very capable of supporting our small business to the point that we feel as though we have a full IT staff on-site. High Point Networks will go the extra mile to make sure all of our needs are met.

When violent storms and other natural disasters wreak havoc on power delivery systems, we depend on our utility crews to restore power as quickly as possible. Providing reliable power to businesses and homes in our communities requires dedicated employees, state-of-the art technology, and partners we can count on when the need is greatest. That's why Cass County Electric Cooperative chooses High Point Networks as one of our most trusted business partners. We know from years of experience that High Point Networks has the resources and dedicated staff to help keep our critical systems operational, so we can keep our focus on our members.

We are very happy with the support that EarthBend (now High Point Networks) has provided and are so glad to have them as our IT provider. The team is incredibly knowledgeable, responsive and friendly. We have had unique situations come up due to the nature of our organization but High Point Networks has always quickly found a solution to the issue. We would gladly refer them to others for IT services.

I want to take a minute to tell you how much I appreciate what Damon (Andrews) and Paul (Wold) do for Billings Clinic. Both are very responsive to questions and issues, which has made my life much easier over the past few months. Damon is always quick to provide quotes and excellent advice. Paul has done a great job stepping in when I'm not there to take care of emergencies. He has also done a fantastic job with all of the remote hospitals and clinics as well. Both Paul and Damon go to great lengths to assist no matter what the situation or time of day.

Managing our ShoreTel phone system has been a breeze. The process of plugging in a phone is a 2-minute operation and creating new users is very easy. It's made my life and our other Network Admins lives alot easier. The ShoreTel phone system is a great product. We just did a software upgrade with our ShoreTel phone system from the comfort of my couch at home in about an hour. All the handsets in the company and our ShoreGear switch was upgraded with no problems, it was seamless. I performed this upgrade with the confidence of having a High Point Networks engineer online with me. It went really well.

Technology is an ever changing field that constantly needs to be monitored in order to stay up to speed. High Point Networks not only does this but they also have the resources to help provide implementation and support in all areas of the project. High Point Networks assisted us when we were looking at moving our server infrastructure into a virtualized environment. This was due to our primary need for more storage along with necessary hardware upgrades in order to accommodate software upgrades. They assisted in determining a solution that would best fit our needs and also provided assistance in its implementation. They were great to work with on this as the transition to the new environment happened with minimal impact to our end users and 85% of the transition was performed during business hours. The staff has gone out of their way to follow up on open issues and to check on our progress on those tasks their services were not needed. They have not only helped us with our project, but shared with us their knowledge and made sure we understood how to manage the new environment on our own. This would be a huge project for any IT Department. The solution High Point Networks put together was so well thought out and planned that what could have been a very stressful project has been implemented quite smoothly.

I have been working with High Point Networks for almost 8 years on everything from network setup and security to servers and phone systems. When it came time for a video surveillance system they were an obvious choice. The extra expense for this system was far overshadowed by the quality of the video footage, ease of install, setup and upgradability of the system. The few issues we encountered with our first install were quickly handled by their support. We have been so pleased with the quality of this system, that we have it currently installed in five locations and are working on adding on our sixth location.

High Point Networks has been a great technology partner for Altru. With all of the changes we have been going through lately, we have been relying on High Point to keep us up to date on the latest technologies. For example, a few years ago we began a process to select a VoIP vendor. One of our finalists was ShoreTel. We relied heavily on High Point Networks to get more information about the technology and the vendor, they did not let us down. They gathered all of the information we needed to make an informed decision. We ended up selecting ShoreTel as our vendor and began rolling this technology out to our organization. Since then, High Point has continued to be a great partner for us, providing information and support as we continue to take advantage of new features that the product offers. They have been able to provide technical expertise as well as strategic guidance as we continue the transition to this technology. Based on this experience, we feel very comfortable relying on High Point as a partner for future IT projects.

There's something special about being a part of a community where people help each other. Lake Agassiz Habitat for Humanity (LAHFH) is a local non-profit organization that brings people together to build homes for people in need. In the same way, LAHFH relies on other members of the community to provide for its own needs. When we desperately needed a network upgrade, High Point Networks worked with one of their manufacturers to provide us with a new SonicWALL firewall. Thanks to help from great community partners like High Point Networks, a distraction was removed allowing us to keep our focus on helping others.

It's all about trust. I know with absolute certainty that the team and EarthBend (now High Point Networks) will do their best to put the needs of my company above any other considerations. I've dealt with other providers in the past, and I never know if the reason they are recommending a project is because it best fits my needs or because it will give them the best margin of profit. With High Point Networks, there is no doubt. Any question I ask is answered honestly and accurately, I always end the discussion convinced that I'm being treated well.

Much of the credit of Moore Engineering's efficient systems is due to the partnership we have with High Point Networks. We take our strong business relationship with High Point Networks seriously and look forward to many more years of working together on projects. High Point Networks just keeps on growing and achieving and I believe their service merits due recognition.

Thank you for your assistance on our recently completed Custer County Courthouse project. Your excellent work on our phone system enabled us to have a complete system which is serving our needs very well. The training session on the use of the phone system allowed our employees to use the system to its full extent immediately. Your professional work and consultation were invaluable and are very much appreciated by the Custer County employees who use the system.