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Hi Marley Inc is the insurance industry’s first intelligent conversation-driven service platform. Insurance companies use Marley to provide a modern, customer-centric experience through intelligent messaging with a human touch. It is a turnkey solution built for insurance carriers, enabling them to attract and retain more customers while dramatically improving operational efficiency.
"A typical translation phone call took about 45 minutes just for an initial investigation, and that’s not including follow-up conversations. So, translation has increased adjusters’ speed of communication and reduced …
"In working with Hi Marley, we’ve seen how a communications platform can change a customer’s experience in a moment of need. And it also changes the experience for our claims …
“I look at the reduced cost as reduced compliance risk. By automating the transcript process, we’ve eliminated the risk of lingering text conversations outside of our file.”
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