Heymarket Review

Overview

Heymarket has been designed to help organizations message securely with their customers and others outside of the company. The apps are intuitive and can be easily utilized even by lay users in an enterprise. You don’t have to install an app and can receive normal Facebook and SMS messages. Your employees can read, reply to, and send messages from Heymarket Web on native apps for Android and iOS devices and on their computers.

With Heymarket, you can better engage consumers, close more deals, and boost customer satisfaction. Your customers can utilize the popular text messaging medium to communicate with your company. The application offers enterprise-grade administrative and productivity tools to enhance the efficiency of your team and keep business messaging safe and secure.

Benefits

Versatile Software

Heymarket is a business text messaging platform that presents shared inboxes for Facebook and text messaging with partners, contractors, and customers. The program can be utilized by operations, marketing, sales, and support teams to manage support requests, dispatching, customer appointment confirmations, staff updates, and more. Each team can have its own shared inbox, and you can assign chats to individual team members. Indicators display which team members are looking at or replying to a conversation.

Schedule Messages Easily

You can split contacts into lists to send targeted bulk messages and schedule texts to be delivered at a chosen time and date. Plus, you can record and store internal notes to share info with team members. Set reminders for contacts or messages needing follow-ups. Heymarket offers a customizable web chat widget that you can manage from the shared inbox along with Facebook and SMS messages.

Other Advantages

You can create multiple inboxes for various teams and all members can collaborate on responses, and share messages and contacts.

Assign chats to different team members. Each user can apply their personal signature on messages. A typing indicator makes sure only one member responds to each conversation.

You can set reminders for messages and the system will automatically notify you to follow up on vital CRM opportunities or customer support queries.

Organize contacts into lists and send targeted texts based on the list a contact is placed in. Utilize the message scheduling feature to ensure messages are delivered to contacts at an appropriate time.

Finally, you can use Heymarket’s customizable web chat widget to receive and respond to messages from site visitors. The widget can also be utilized to reply to Facebook messages from inside the shared inbox.

Product Features

Pricing

Heymarket offers a free trial and 4 plans:

Basic Plan

• $29/month
• 500 text messages
• Group texting – 200 per day

Premium Plan

• $49/month
• 1,000 text messages
• Group texting – 400 per day

Team Plan

• $99/month
• 2,500 text messages
• Group texting – 600 per day

Enterprise Plan

• Message the vendor for details and pricing

All plans include unlimited team members, contacts, devices, and message retention.