"With Hello Customer, we capture a lot of positive feedback, next to the negative comments, and in real time. This way our stores know precisely what they excel in, but also where opportunities for improvements lie to continuously adjust the in-store customer experience."
"Hello Customer arrived just in time as we wanted to be able to monitor our strategic changes closely to understand how our customers respond to them. We really use feedback as an opportunity to explain our decisions better to the customer so we can retain them and even grow our market share."