Health Enhancement Systems FAQs

    • Who is Health Enhancement Systems best for - their role(s) within what kind of companies.

      Wellness providers and corporate well-being managers who want a robust, engaging well-being challenge solution look to HES. We work with a variety of organizations, including health systems and universities, that range in size from 50 to 200,000 employees, and health plans covering more than 9 million lives.

    • How does Health Enhancement Systems benefit them?

      Well-being managers and wellness providers turn to HES to save time and money, while helping them build a reputation of offering quality well-being programs. Common reasons include:

      They’re overwhelmed.
      Overextended well-being managers rely on HES to deliver best-in-class mobile and desktop wellness challenges.

      They’re frustrated.
      Many wellness providers treat service as an afterthought. You’ll never feel better supported than by your HES account manager and our team.

      They’ve been burned.
      Over-promising, under-delivering competitors are some of our best sources for new clients.

      They want real results.
      Our campaigns create a foundation where intrinsic motivation flourishes and lasting health habits begin. Employees join in and achieve their goals because they want to; no incentive required.

      Their participants are bored.
      Other vendors dabble in challenges that all feel the same. HES offers a suite of more than a dozen award-winning products and creates 1-2 new immersive campaigns every year.

    • How technical do users need to be to use Health Enhancement Systems's software?

      Clients tell us our programs are simple and easy to use for both participants and coordinators. A rich, fulfilling user experience is our priority for web and mobile technology — incorporating best-in-class features like teams, buddies, recipes, tips, trivia, message board, and notifications.

    • What makes Health Enhancement Systems a leader in this space?

      At HES, we harness the power of science and fun… to captivate and motivate. We offer well-being programs that employees don’t want to miss — campaigns that get participants smiling, cheering each other on, and exchanging stories of their offline wellness adventures. For us, fun doesn’t mean fluff; we take pride in using scientific research to create results-driven, crowd-pleasing campaigns that participants enjoy. Drawing on studies from the fields of health, medicine, psychology, adult learning, and more, we design immersive online experiences that delight, engage, and inspire… equipping participants to lead happier, healthier lives.

    • Who are Health Enhancement Systems's biggest competitors (3-5 companies)?

      Although there's truly no other vendor that focuses entirely on wellness campaigns like we do, there are other companies that incorporate challenges as part of their portals/platforms. These include organizations like:

      1. Virgin Pulse
      2. Limeade
      3. Sonic Boom Wellness

    • How/why is Health Enhancement Systems better than those competitors (or most others in their market)? What about Health Enhancement Systems is unique, stronger, easier, etc.?

      -We’re 100% focused on well-being campaigns; it's all we do... for more than 25 years.

      -Our clients and partners rely on our customer service and consistently rate HES as best in the market — including prompt, clear responses, dashboard demos, walk-throughs, support materials, and more.

      -We invest heavily in research and development —exploring the latest theories in health behavior change, then applying them to find fresh, motivating ways to support participants.

      -HES campaigns are designed to promote behavior change from within, using elements like challenging goals, fun themes, elements of surprise, and meaningful social connections.

      -We’re always improving by analyzing hundreds of thousands of participant evaluations each year to see what works and what we can do better.

    • What kind of features can customers expect Health Enhancement Systems to release in the near future? And longer term?

      In addition to the campaigns currently in our suite, we’re constantly working on new products. Our goal is to introduce at least 2 new products each year, so you’ll always have something fresh to offer your participants.
      In our queue right now are…

      - Feel Like a Million: a board game-themed program to increase energy and help participants feel their best
      - Right on the Money: takes the mystery and intimidation out of mastering money matters to support financial wellness
      - Nourish: builds and reinforces habits leading to each participant’s healthiest self — at any weight.

    • Which popular or common software does Health Enhancement Systems integrate with?

      Our physical activity campaigns currently integrate with 80+ tracking devices and apps including Apple Health, Fitbit, Garmin, Movable, and Yoo.

      HES campaigns are built with the flexibility to integrate with other vendor platforms and portals for a seamless user experience.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Health Enhancement Systems. If it's not simple, use broad estimates or ranges for typical setups.

      We offer 3 standard pricing options:

      Option A — Per Registrant:
      Pay for those who register for your campaign.

      Option B — Group License:
      One-time fee covering entire eligible population for any 1 HES campaign.

      Option C — Bundled License:
      One-time fee covering entire eligible population for any 2 HES campaigns within 12 months.

      Per registrant pricing is available on HESonline.com; select the campaign you’re interested in to see the current rates. Please contact bizdev@hesonline.com for Group and Bundled License quotes.

    • Does Health Enhancement Systems offer a trial or free download available?

      Short demo recordings are available for all HES campaigns on HESonline.com/products or contact bizdev@hesonline.com for a live demo.

    • Does Health Enhancement Systems offer any kind of training/education for their product?

      Each client is assigned a dedicated HES account manager to assist with the tools and strategies needed for success. HES supplies custom promotional tools including a wellness campaign timeline, email templates, campaign posters, a social media guide, and participant promo videos.

      We also provide coordinator dashboard training along with participation and engagement consultations and regular account update calls.

    • Describe the implementation process and timeline for Health Enhancement Systems software.

      We recommend a 4-week lead time for implementing a campaign.

      Your HES account manager will schedule an implementation call to walk you through the promotion guide and checklist in detail for each campaign. Several customizable promotion tools will be provided, including posters, campaign email templates, and team leader email templates. These helpful templates will help generate enthusiasm, drive enrollment, and increase completion rates. Together with your account manager, you’re able to choose the promotion tools that best fit your workplace and population.

      Several features can be customized during implementation to build a program that aligns with your culture and tone, such as teams, buddies, message boards, leaderboards, FAQs, and more.

    • What are the Health Enhancement Systems support options? List all.

      Our in-house customer service team is dedicated to providing excellent support to our clients and their participants. HES is open and available Monday-Friday, 8 AM to 5 PM ET.

      For participants, we use an effective online contact management system accessible at every stage of each campaign. Participants submit a brief contact request form; our policy is to respond within 1 business day. Actual response times average less than 1 hour. We do not outsource this support to any third party, but deliver it through our internal staff, who understand your priorities.

      Client coordinators can contact their HES account manager at any time during our standard business hours by phone or email.

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