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Guuru

Read 15 Guuru reviews and testimonials from customers, explore 11 case studies and customer success stories, and watch 6 customer videos to see why companies chose Guuru as their AI Customer Service Software

GUURU is on a mission to radically improve the online customer experience (CX) by combining AI-technology with the wisdom and experience of companies' most experienced experts: their brand advocates. GUURUs community-first CX platform is easy to implement and even easier to use. With its powerful, AI-based smart routing engine it makes sure that incoming customer inquiries will be answered in real-time in the most effective and efficient way. Depending on the question, it will be sent to the most relevant source of knowledge: to the chatbot, to brand advocates or agents.

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  • 15 Testimonials View
  • 11 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 1275 reference ratings
4.8/5.0 (1275)

15Testimonials

  • "GUURU’s solution has been a complete success: We have significantly increased customer satisfaction while reducing the number of contact requests forwarded to our customer service agents. All with an excellent …

    Andreas Lehmann Head of Customer Service & Payment

  • "The GUURU technology allows us to handle a significant proportion of our support volume via Guurus, and we can now provide customer support much faster. When it comes to quality, …

    Tanja Bichler Head of Customer Success

  • "GUURU keeps its promise. At any time of day, every enquiry is answered within a few seconds."

    Marco Pejeroni Head of CRM and Quality Assurance
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11 Case Studies

  • Betty Bossi expanded its customer service just before the COVID-19 lockdown came …

    Michel Müller Head of Customer Service

  • Germany's favorite home & garden store tackles peaks with a 24-hour advice …

    Sven Habenicht Teamlead Customer Service

  • Graubünden Ferien opts for advice from the locals

    Flavio Godenzi Shared Services Manager
10 more case studies currently locked

6 Customer Videos

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Additional Guuru Information & Resources

Read Guuru Reviews, Testimonials & Customer References from 15 real Guuru customers.

Browse Guuru Case Studies, Customer Success Stories, & Customer References from 11 businesses that use Guuru.

Watch Guuru Customer Videos to learn why 6 businesses chose Guuru.

FeaturedCustomers has 2,038,458+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.