Guuru

Read 15 Guuru reviews and testimonials from customers, explore 11 case studies and customer success stories, and watch 6 customer videos to see why companies chose Guuru as their

GUURU is on a mission to radically improve the online customer experience (CX) by combining AI-technology with the wisdom and experience of companies' most experienced experts: their brand advocates. GUURUs community-first CX platform is easy to implement and even easier to use. With its powerful, AI-based smart routing engine it makes sure that incoming customer inquiries will be answered in real-time in the most effective and efficient way. Depending on the question, it will be sent to the most relevant source of knowledge: to the chatbot, to brand advocates or agents.

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  • 15 Testimonials View
  • 11 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 1129 reference ratings
4.8/5.0 (1129)

15Testimonials

  • "GUURU’s solution has been a complete success: We have significantly increased customer satisfaction while reducing the number of contact requests forwarded to our customer service agents. All with an excellent …

    Andreas Lehmann Head of Customer Service & Payment

  • "Salt customers benefit from faster answers thanks to a high degree of automation and a human touch when valuable. GUURU exceeded our expectations in terms of efficiency gain and customer …

    Stefano Orlando Chief Customer Operations Officer

  • "With GUURU's community-first CX platform, our customers have the option of product consultation outside service hours, such as on Sundays and public holidays. Obviously, this reflects in a high level …

    Sven Habenicht Teamlead Customer Service
14 more testimonials currently locked

11 Case Studies

  • We have been able to expand our self-service with GUURU considerably

    Larissa Hegglin Head of Customer Service

  • bexio chooses a cost-effective solution for 24/7 service

    Tanja Bichler Head of Customer Success

  • Graubünden Ferien opts for advice from the locals

    Flavio Godenzi Shared Services Manager
10 more case studies currently locked

6 Customer Videos

  • Betty Bossi - Customer Success Story - (Michel Müller - Head of Customer Service)
    Play Video
    Michel Müller Head of Customer Service
  • Vertbaudet - Customer Success Story - (David Spangler - David Spangler)
    Play Video
    David Spangler Manager Customer Process & Servicees
  • Graubünden - Customer Success Story - (Luzi Bürkli - Graubünden)
    Play Video
    Luzi Bürkli Graubünden
5 more videos currently locked

Additional Guuru Information & Resources

Read Guuru Reviews, Testimonials & Customer References from 15 real Guuru customers.

Browse Guuru Case Studies, Customer Success Stories, & Customer References from 11 businesses that use Guuru.

Watch Guuru Customer Videos to learn why 6 businesses chose Guuru.

FeaturedCustomers has 1,899,738+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.