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Guuru

Read 15 Guuru reviews and testimonials from customers, explore 11 case studies and customer success stories, and watch 6 customer videos to see why companies chose Guuru as their AI Customer Service Software

GUURU is on a mission to radically improve the online customer experience (CX) by combining AI-technology with the wisdom and experience of companies' most experienced experts: their brand advocates. GUURUs community-first CX platform is easy to implement and even easier to use. With its powerful, AI-based smart routing engine it makes sure that incoming customer inquiries will be answered in real-time in the most effective and efficient way. Depending on the question, it will be sent to the most relevant source of knowledge: to the chatbot, to brand advocates or agents.

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  • 15 Testimonials View
  • 11 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 1244 reference ratings
4.8/5.0 (1244)

15Testimonials

  • "Salt customers benefit from faster answers thanks to a high degree of automation and a human touch when valuable. GUURU exceeded our expectations in terms of efficiency gain and customer …

    Stefano Orlando Chief Customer Operations Officer

  • "Why shouldn't we get members of our own community involved in helping our visitors? Whether they are locals or people who have been visiting our area since their childhood what …

    Flavio Godenzi Shared Services Manager

  • "Half of all inquiries now go through the GUURU platform, of which more than 60% are already answered with automation. This allows our agents to focus on second-level support requests."

    Larissa Hegglin Head of Customer Service
14 more testimonials currently locked

11 Case Studies

  • Now we have an intelligent self-service solution that fully covers first-level support

    Kim Weintz Head of Customer Process & Services

  • We have been able to expand our self-service with GUURU considerably

    Larissa Hegglin Head of Customer Service

  • High level of customer satisfaction thanks to prompt self-service on product and …

    Andreas Lehmann Head of Customer Service & Payment
10 more case studies currently locked

6 Customer Videos

  • FaceSoft - Customer Success Story (Tanja Bichler - Head of Customer Success)
    Play Video
    Tanja Bichler Head of Customer Success
  • Vertbaudet - Customer Success Story - (David Spangler - David Spangler)
    Play Video
    David Spangler Manager Customer Process & Servicees
  • Betty Bossi - Customer Success Story - (Michel Müller - Head of Customer Service)
    Play Video
    Michel Müller Head of Customer Service
5 more videos currently locked

Additional Guuru Information & Resources

Read Guuru Reviews, Testimonials & Customer References from 15 real Guuru customers.

Browse Guuru Case Studies, Customer Success Stories, & Customer References from 11 businesses that use Guuru.

Watch Guuru Customer Videos to learn why 6 businesses chose Guuru.

FeaturedCustomers has 1,963,615+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.