Guuru

Read 15 Guuru reviews and testimonials from customers, explore 11 case studies and customer success stories, and watch 6 customer videos to see why companies chose Guuru as their

GUURU is on a mission to radically improve the online customer experience (CX) by combining AI-technology with the wisdom and experience of companies' most experienced experts: their brand advocates. GUURUs community-first CX platform is easy to implement and even easier to use. With its powerful, AI-based smart routing engine it makes sure that incoming customer inquiries will be answered in real-time in the most effective and efficient way. Depending on the question, it will be sent to the most relevant source of knowledge: to the chatbot, to brand advocates or agents.

Show more
  • 15 Testimonials View
  • 11 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 1155 reference ratings
4.8/5.0 (1155)

15Testimonials

  • "The combination of the GUURU tools meets today’s requirements of Customer Service: Prompt availability, 24/7 reachable, fully scalable, high quality answers."

    Sascha Kappeler Head of Customer Service & Sales

  • "Half of all inquiries now go through the GUURU platform, of which more than 60% are already answered with automation. This allows our agents to focus on second-level support requests."

    Larissa Hegglin Head of Customer Service

  • "With GUURU’s community solution we could significantly reduce our huge volume of support tickets. The instant service through the brand advocates, combined with automated answers when possible, had a strong …

    António Louro Manager of Customer Experience PT
14 more testimonials currently locked

11 Case Studies

  • B.O.C. introduces peer-to-peer live chat to provide customers with continuous access to …

    Sven Rocksloh Head of E-Commerce & Customer Service

  • NOW TV covered 1’500 chats in one day, using their own community …

    Marco Pejeroni Head of CRM and Quality Assurance

  • Now we have an intelligent self-service solution that fully covers first-level support

    Kim Weintz Head of Customer Process & Services
10 more case studies currently locked

6 Customer Videos

5 more videos currently locked

Additional Guuru Information & Resources

Read Guuru Reviews, Testimonials & Customer References from 15 real Guuru customers.

Browse Guuru Case Studies, Customer Success Stories, & Customer References from 11 businesses that use Guuru.

Watch Guuru Customer Videos to learn why 6 businesses chose Guuru.

FeaturedCustomers has 1,908,219+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.