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Guuru

Read 15 Guuru reviews and testimonials from customers, explore 11 case studies and customer success stories, and watch 6 customer videos to see why companies chose Guuru as their AI Customer Service Software

GUURU is on a mission to radically improve the online customer experience (CX) by combining AI-technology with the wisdom and experience of companies' most experienced experts: their brand advocates. GUURUs community-first CX platform is easy to implement and even easier to use. With its powerful, AI-based smart routing engine it makes sure that incoming customer inquiries will be answered in real-time in the most effective and efficient way. Depending on the question, it will be sent to the most relevant source of knowledge: to the chatbot, to brand advocates or agents.

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  • 15 Testimonials View
  • 11 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 1204 reference ratings
4.8/5.0 (1204)

15Testimonials

  • "We have a great community with a lot of knowledge. With GUURU, we turn dedicated fans into experts who are available to others daily from 7:00 24:00 via live chat …

    Eva Fey Director Customer Care

  • "GUURU’s solution has been a complete success: We have significantly increased customer satisfaction while reducing the number of contact requests forwarded to our customer service agents. All with an excellent …

    Andreas Lehmann Head of Customer Service & Payment

  • "The combination of the GUURU tools meets today’s requirements of Customer Service: Prompt availability, 24/7 reachable, fully scalable, high quality answers."

    Sascha Kappeler Head of Customer Service & Sales
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11 Case Studies

  • B.O.C. introduces peer-to-peer live chat to provide customers with continuous access to …

    Sven Rocksloh Head of E-Commerce & Customer Service

  • Germany's favorite home & garden store tackles peaks with a 24-hour advice …

    Sven Habenicht Teamlead Customer Service

  • Now we have an intelligent self-service solution that fully covers first-level support

    Kim Weintz Head of Customer Process & Services
10 more case studies currently locked

6 Customer Videos

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Additional Guuru Information & Resources

Read Guuru Reviews, Testimonials & Customer References from 15 real Guuru customers.

Browse Guuru Case Studies, Customer Success Stories, & Customer References from 11 businesses that use Guuru.

Watch Guuru Customer Videos to learn why 6 businesses chose Guuru.

FeaturedCustomers has 1,911,838+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.