"MQ use a technology that is advanced for the charity sector. When the previous agency MQ were using closed their development team, none of the ‘charity specialist’ software development providers had the skills to step in, which is why we approached GuideSmiths. Immediately, I was impressed not only by the sophistication of the projects they had previously undertaken but also by their level of interest and understanding of the charity. MQ are a small team and I have sole responsibility for the digital strategy, but with GuideSmiths, I feel supported like I have an extension to my team. When they (GuideSmiths) are asked to complete a project they always deliver on time and more often than not, they deliver far quicker than expected. Their pricing is reasonable and they often come in under budget which is fantastic for a charity with limited resources. We’ve also been impressed with how proactive they have been. It is not part of their brief, nor something they are paid for, but they help with troubleshooting and they often come forward with suggestions for improvement and greater efficiency. They do this well because they really get what we do and what we are trying to achieve. With GuideSmiths, I feel like I am in a safe pair of hands."