“Our goal in setting up on our own was to provide a friendly, courteous and customer-oriented hotel, displaying high levels of quality and service and catering for the needs of corporate and local family trade. Our new tech platform has enabled us to streamline operations and provide a smoother guest journey so we can provide a first class customer experience and empower our staff to manage processes and guest relations efficiently and effectively to the best of our ability. As an owner-operated hotel, we want to belong to and give back to the region; that’s why we have also chosen to sponsor local rugby, soccer, GAA teams and Muse Productions. These young people are the future lifeblood of the area and we are glad to play our part in facilitating their endeavours.”