"Grok has significantly improved our Managed Service business and the service we provide to our customers. Our customers want the fewest service interruptions possible and Grok has helped us achieve this by 1) working out which events are service impacting, 2) intelligently grouping and categorizing work, and 3) algorithmically finding anomalies and accurately predicting future events so we can proactively and preventatively avoid service issues. Grok has worked with our team to create a world-class solution that has radically impacted our business and we couldn’t be happier!”