“Gridlex’s CRM and integrated application suite has taken our marketing, service and analytics functions to the next level. Organizations of all sizes struggle with having an integrated approach to operations. It may be a referral or lead on the front end and then tracking that all the way to service delivery quality. The underlying systems don’t integrate very well and there are a lot of manual touchpoints to make it work. Gridlex’s software plus implementation service and excellent continuing support was critical in positively impacting our operations.”