"I think one of the most important steps we took was training every employee in the company to treat each other with respect. We changed our mindset to one where we’re working to help other people be successful, instead of always thinking about how other people can help ‘me’ be …

"Maintaining a high-trust culture is super important for our competitive advantage. Knowing where we stand with our employees, how much trust we've built, how well they'll represent the company with the customer, how innovative we'll be with our products. It's really core to how we operate and drive our business."