"Maintaining a high-trust culture is super important for our competitive advantage. Knowing where we stand with our employees, how much trust we've built, how well they'll represent the company with the customer, how innovative we'll be with our products. It's really core to how we operate and drive our business."
"One of the most important results that came out of our effort had to do with quality...we’ve really upped the bar in that area and our results are improving month after month."
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