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  • 4.8 / 5.0 (429)
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Gradient Labs

Read 7 Gradient Labs reviews and testimonials from customers, explore 3 case studies and customer success stories, and watch customer videos to see why companies chose Gradient Labs as their AI Automation Software

Gradient Labs is building an autonomous AI agent aiming to resolve up to 80% of customer queries (incl. using actions and account data), enabling companies to scale CX with minimal human staff. The product caters to companies that aim to offer exceptional customer support and want a guarantee of good customer outcomes rather than a "best effort" automation.

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Customer Rating Review Score based on 184 reference ratings
4.8/5.0 (184)
  • Winter 2026 Rising Star AI Automation Software
    Press Release Report

7Testimonials

  • "Otto, Gradient Labs' Al agent, has been a game-changer for us. With a 98% CSAT, it delivers superb customer experiences. We especially value how closely Otto matches our tone of …

    MC Glover Vice President of Strategy and Operation

  • "Thank you for your support, you've been great. Pass on to your manager."

    Rain

  • “Gradient’s AI solution delivered impressive results with minimal effort on our part. The proof of concept made the decision clear, and the rollout was seamless. Seeing such a high CSAT …

    Yoan Jedrowiak Head of Customer Success
6 more testimonials currently locked

3 Case Studies

  • How Zego redefined their customer experience

    Ian Kershaw Vice President of Customer Service, Claims and Fraud

  • Optimising Customer Support at Plum

    Yoan Jedrowiak Head of Customer Success

  • How Sling Money scaled customer support during growth spikes

    Aliny Penrose Head of Operations
2 more case studies currently locked

Additional Gradient Labs Information & Resources

Read Gradient Labs Reviews, Testimonials & Customer References from 7 real Gradient Labs customers.

Browse Gradient Labs Case Studies, Customer Success Stories, & Customer References from 3 businesses that use Gradient Labs.

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