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Gradient Labs

Read 7 Gradient Labs reviews and testimonials from customers, explore 8 case studies and customer success stories, and watch customer videos to see why companies chose Gradient Labs as their Customer Service Software

Gradient Labs is building an autonomous AI agent aiming to resolve up to 80% of customer queries (incl. using actions and account data), enabling companies to scale CX with minimal human staff. The product caters to companies that aim to offer exceptional customer support and want a guarantee of good customer outcomes rather than a "best effort" automation.

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Customer Rating Review Score based on 340 reference ratings
4.8/5.0 (340)
  • Winter 2026 Rising Star AI Automation Software
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7Testimonials

  • "Thank you for your support, you've been great. Pass on to your manager."

    Rain

  • “Gradient’s AI solution delivered impressive results with minimal effort on our part. The proof of concept made the decision clear, and the rollout was seamless. Seeing such a high CSAT …

    Yoan Jedrowiak Head of Customer Success

  • "When we partnered with Gradient Labs, we weren't just looking for another automation tool, we were looking to redefine how Zego serves our customers. What sets Gradient Labs apart is …

    Ian Kershaw Vice President of Customer Service, Claims and Fraud
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8 Case Studies

  • Sling Money resolves 78% of support inquiries with Gradient Labs

    Aliny Penrose Head of Operations

  • Plum achieves 98.6% QA and 52% day-one resolution with Gradient Labs

  • Morse resolves 78% of support queries with Gradient Labs

7 more case studies currently locked

Additional Gradient Labs Information & Resources

Read Gradient Labs Reviews, Testimonials & Customer References from 7 real Gradient Labs customers.

Browse Gradient Labs Case Studies, Customer Success Stories, & Customer References from 8 businesses that use Gradient Labs.

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