We needed a system so we could quickly determine which of our technicians were closest to a customer with an issue. Historically a macro email would be sent out and managers would wait for techs to reply before assigning which technician to respond to the customer issue. The timeline associated with this process was unacceptable for our promised customer service levels. This app allows our managers to locate technicians within SalesForce (SF) since we live in SF and get a response to the customer more than 10 times faster than our previous process.The customer service provided to our company by the developer was exceptional during the trial period and continues to be first rate since we have adopted the app. Through this experience with our technicians, the sales team is considering using the app to help add visibility and accountability to the sales team in the field. The functionality, customer service, and monthly expense of this app is well worth it to our company.

This system has become a vital part of our organization. Regional Managers nationwide are able to track our sales rep in every state, remotely. We GPS the sales rep to the locations they are required to be at and then had a checklist incorporated into the system that guides and tracks the results of the visit electronically. It has really helped our managers to be on top of schedules, visits and overall productivity.

We are a home services business. Before this we used Salesforce, but did not give access to our field workers (only office and sales staff). We are now using the check in and check out feature to track our field workers and chatter for updates from them and it is working great. We use the reports provided by the app to track their productivity. I had been looking for a solution to track field workers for quite awhile and went down many roads but I love this solution for its simplicity, price, and Salesforce integration.

I had an opportunity to deep dive into this product for a client and walked away very impressed. All the core functionality you’d expect and more: “check In” from a mobile device, locate your users, find nearby accounts, ability to log a quick survey / work order while in the field. Admin friendly as well!

The benefits of GPS DB span far beyond the realm of monitoring our Sales Team in the field. Our team is able to evaluate their routes, pinpoint areas of need in their territories and re-route according to customer needs at a glance (thanks to GPS DB), all contributing to optimization of time and company resources.Customer support has been unparalleled from the start, truly like no other and GPS DB continues to seamlessly integrate with our Salesforce platform, update as needed, and all with minimal (or no) effort on our part… priceless, user-friendly, logical application, ideal for any sales team operating outside of an office.