GovPilot FAQs

  • Who is GovPilot best for - their role(s) within what kind of companies.

    GovPilot's product catalog features automated replicas of every day government processes, including Zoning Permit Issuance, Pet Licensing and over 100 others. Clerks, Code Enforcement officers and government employees across all departments find that GovPilot's digital forms, automated workflows, mobile capabilities and GIS mapping clear communication channels and reveal insights that allow them to accomplish more in less time.

  • How does GovPilot benefit them?

    Digital Forms

    Dealing with a seemingly endless barrage of constituent phone calls and visits? Wondering where your annual budget goes? If so, your government most likely relies on paper-based processes.

    Switching from paper to digital processes can cut hours spent entertaining callers as well as thousands of dollars blown on paper, ink and physical storage space each year. GovPilot eases the transition with its state-of-the-art online forms.

    Our software boasts a library of parking permit registration, pet licensing and other digital forms crucial to government operations. A la carte pricing allows you to select only the forms you need.

    A drag-and-drop interface enables you to easily customize forms to obtain all necessary information from applicants. Attachment and e-commerce capabilities mean that you obtain the full story and the complete payment in one paper-free submission.

    Display digital forms on the municipal website 24/7 and watch the volume of calls and walk-ins drop as compliance rates rise.

    Automated Workflows

    Upon submission, the applicant and government employee responsible are alerted. This instant update signals the beginning of an automated workflow that ensures the form is processed with efficiency and transparency in a timely manner.

    Easily create digital replicas of longstanding manual processes via our user-friendly software. GovPilot workflows automate task assignment, scheduling, internal and external communication for stress-free operations and swift project turnaround.

    Cloud Integration

    Data aggregated from forms and uploaded from historical records is stored in GovPilot’s cloud-based server.

    Here, information is safe from floods, clutter and other conditions that threaten the integrity of paper documents.

    GovPilot’s cloud-powered database grants all relevant parties 24/7 access to critical records.

    Hello cloud, goodbye clipboards! Mobile capabilities mean that data can be viewed and entered through any device, from any location, empowering government employees to perform their full range of duties from the field.

    GIS

    GovPilot’s geographic information system (GIS) map feature harnesses information collected, entered, processed and stored to illustrate and publicize data relevant to all members of the community.

    Here’s how:

    In its most basic form, GovPilot’s GIS map illustrates your city’s parcels as well as layers of weather and traffic information aggregated from public domains such as FEMA and Google.
    Many clients choose to add custom layers that utilize information from internal databases.
    Displayed on the municipal website, the public-facing GIS map becomes a reliable source of information for citizens curious about their town’s real estate market, public transportation depots and other aspects of civic life.

    Both employees and constituents will appreciate the GovPilot difference.

  • How technical do users need to be to use GovPilot's software?

    GovPilot is extremely easy to use. Customers agree! Just look at our testimonials.

  • What makes GovPilot a leader in this space?

    GovPilot's user-friendly interface helps government employees glean expert-level insights, without the technical expertise. Have questions? Clients are always welcome to call or email GovPilot's friendly and knowledgeable Customer Service team.

  • Who are GovPilot's biggest competitors (3-5 companies)?

    Accela, Tyler Technologies, Seamless Docs, Municity, Spatial Data Logic

  • How/why is GovPilot better than those competitors (or most others in their market)? What about GovPilot is unique, stronger, easier, etc.?

    GovPilot's general ease of use, excellent customer service and custom GIS map set it apart from others in the government software space.

  • Which popular or common software does GovPilot integrate with?

    Digital forms integrate with most major payment processors.

  • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for GovPilot. If it's not simple, use broad estimates or ranges for typical setups.

    Pricing is based on parcel count. Please call 201-222-1155 to speak with a Sales representative from your territory.

  • Does GovPilot offer any kind of training/education for their product?

    New clients enjoy an onboarding phase complete with requirement gathering phone calls, video tutorials and onsite training, as deemed necessary by their designated Account Manager and Support Team.