"We selected Gold Research through a competitive process in which multiple national research firms were considered. We selected Gold Research as their customer journey research and mapping solution provided the highest level of research rigor for addressing our challenging business objectives. I truly appreciated the professionalism of Gold Research’s research and on-site survey teams. All throughout the project, they impressed me with their transparency, open communication style, and a very high level of commitment to our project. Their efforts helped us understand exactly what we needed to do to improve our customer experiences. Overall, I was very happy and would recommend them to anybody wishing to do customer journey mapping and on-site research at airports."