The new Iconic Range page has delivered our highest level of digital engagement for a new range to date. We received over 25,000 unique visitors in the first 14 days, and each visitor spends an average of three minutes on the page experiencing the different content types. It has allowed us to create a simple window into all the information types available within our organisation, providing a 360-degree overview for the customer in a single location.

Hume’s challenge online was to maintain a highly reputable brand built upon local expertise, personable service and community support as traditionally expressed via our offline channels. With online now a primary (and at times only) means of interaction with our customers, picking the right agency to meet this challenge was crucial. Right from the kick off meeting and throughout the project, we were confident in our choice with the Get Started team. The team were collaborative in their approach, communicative, transparent, and willing to accommodate change as it arose; culminating in a design that satisfied our brief precisely.

We had to release this site with the product launch so it was a fixed release date. Get Started were able to buy into our urgency and our need to be able to deliver a high quality product in a short amount of time, which was testament to their willingness to go above and beyond for their clients.

It’s important to have trust and mutual respect in any agency you work with and I can say that I have this with the team at Get Started. Having the confidence to know I have experts on-hand who are just as capable and happy to provide advice on day-to-day issues as working together to build and implement a full digital strategy. It’s always a pleasure collaborating with the team at Get Started.

It is difficult to imagine a more complex website rebuild than the task IIS and Get Started embarked on in late 2016. The site manages around 100,000 pieces of data and a wealth of purpose-built resources. Get Started’s design and technical teams came up with an approach that is enabling people’s access to information relevant to their decision making, and connecting them with the physical networks that can take their enquiry further. Get Started’s solution also ensures that this is happening on the platforms the individual prefers to use. Project implementation was incredibly smooth, with the ‘new site’ readily adopted in the field.

FlexSelect has been extremely well received by our customers. It is a digital disruption to the industry and is breaking new ground in order to make the lives of Schneider Electric’s customers easier. Despite Get Started not having any previous experience or knowledge of our custom Distribution Board offer, they understood what we were trying to achieve and have developed a tool that we are extremely happy with. The user interface is better than we were expecting and the simple usability of the tool largely contributes to its success.

The site is seeing unprecedented levels of purchasing at high average order values, confirming the strategy that Snooze and Get Started have put into practice. It is the continued collaboration with Get Started that underpins Snooze’s drive and outcome to be the leading online destination for bedroom lifestyle.

We understand that buying a home is a significant investment, one of the largest any of us ever make, so we wanted the new website to facilitate this process and help make buying and building a new home as easy as possible. Working with leading digital agencies ensured best practice in website design and build, providing our customers with a superior digital experience.

Master Builders Australia set out to transform our digital presence. We chose Get Started to get us there and they’ve supported us through the journey, including the inevitable project ups and downs. The new Master Builders site has been met with excellent feedback from its user base and I’d certainly recommend Get Started to organisations with diverse stakeholders. Users have highlighted the site's ease-of-use and overall usability. The newsroom in particular has become a critical communication hub for the media and our members, supporting our vision to build prosperity for all Australians.