Frequently Asked Questions
Describe who the software is best for - their role(s) within what kind of companies.
SMART by GEP provides value to an array of decision makers in their purchasing journey. From the corporate office to regional operations, SMART by GEP software assists in making strategic and cost-effective buying decisions.
How does this software benefit them?
One platform, one database, one collaborative workspace. Unifying all the tasks of source-to-pay into a single workspace eliminates duplication, maximizes visibility and control, and optimizes results.
How technical do users need to be to use the software?
SMART by GEP does not require an extensive technical capability.
What makes GEP a leader in this space?
Our unified approach to digital procurement transformation helps clients more rapidly deploy the resources required to power a high-performance digital procurement organization. And, the SMART by GEP platform helps procurement teams quickly leverage innovative digital technologies, such as artificial intelligence, big-data analytics and cloud computing, to radically boost their performance.
GEP has the right mix of consulting, change management and technology capabilities to support your procurement team at every point in its digital transformation journey.
Who are your biggest competitors (3-5 companies)?
Coupa, Ivalua, Zycus Procure to Pay Suite, SAP Ariba, JAGGAER (formerly SciQuest)
How/why is GEP better than those competitors (or most others in their market)? What about it is unique, stronger, easier, etc.?
GEP and partner Microsoft provide a world-class, enterprise-scale application delivered, maintained and secured on a world-class, enterprise-scale infrastructure that very few individual companies can match. SMART by GEP is the only unified, source-to-pay procurement platform expressly designed, engineered and purpose-built for flawless operation in the cloud.
What kind of features can customers expect to see in the near future? And longer term?
Additional AI and Supply Chain functionalities, enhanced user experience and advanced contract and supplier management capabilities.
Which popular or common software does your product integrate with?
SAP, Oracle, JD Edwards, All major and most minor ERP and AP systems
Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc), limits, etc. If it's not simple, use broad estimates or ranges for typical setups.
Is there a trial or free download available?
What kind of training/education is offered?
Training and on-boarding is available tailored to customer needs and can include classroom training, "train the trainer", online tutorials and training manuals.
Describe the implementation process and timeline.
The implementation process and timeline is dependent upon the scope of the functionality, ranging from weeks to months.
What are the support options? List all.
Phone (24/5), live chat, email, FAQ, video tutorials, webinars