Genea FAQs

    • Who is Genea best for - their role(s) within what kind of companies.

      Access Control is designed for teams responsible for the security of enterprises, commercial real estate buildings, healthcare facilities, schools, entertainment venues, manufacturing plants, and more. Those teams looking to automate their processes with a future-first solution will find Genea more than ideal. Genea Access Control also allows organizations to choose their credential type while integrating seamlessly into their broader administrative tools.

      Overtime HVAC and Submeter Billing are perfect for commercial real estate teams looking to automate their processes, save time, and reduce expenses. Eliminate the endless paperwork of after-hours HVAC requests and read and bill submeters right from your phone.

    • How does Genea benefit them?

      Genea property technology automates the manual processes experienced by IT teams, security personnel, and building managers. With mobile dashboards and state-of-the-art design, Genea helps teams increase their security and become energy efficient.

    • How technical do users need to be to use Genea's software?

      Administrators and users alike can easily learn Genea’s software. With user-friendly interfaces, an online library of free documentation and resources, and 24/7/365 customer support, enjoy learning any time.

    • What makes Genea a leader in this space?

      Genea is trusted by over 4,500 companies across 25 countries. It has a net promoter score of 75 and customer retention rate of 97%. To see more of our reviews, visit, www.getgenea.com.

    • Who are Genea's biggest competitors (3-5 companies)?

      Other access control companies include Openpath, Genetec, Brivo, and Avigilon. Genea is one of the few access control providers that offers mobile credentials, non-proprietary hardware, and open APIs.

    • How/why is Genea better than those competitors (or most others in their market)? What about Genea is unique, stronger, easier, etc.?

      Genea is the most flexible proptech software available. By combining non-proprietary hardware with modern software, Genea provides a flexible yet secure solution. In addition, countless APIs help tie your favorite systems together in one automated solution. You can reduce time, decrease expenses, and become more efficient.

    • What kind of features can customers expect Genea to release in the near future? And longer term?

      In 2021, Genea released over 40 new features, including Global Dashboard and Safe Workplace. Global Dashboard provides system administrators with one view to oversee their entire access control system. This is especially helpful for enterprise or commercial real estate teams who don't want to toggle between multiple windows to view multiple locations. Safe Workplace is Genea's solution for safely returning to the office post-COVID-19. The software included contact tracing, capacity limits, health questionnaires, and more. Genea will continue releasing dynamic automation tools like these to ensure teams achieve their optimal efficiency. Additionally, Genea frequently releases APIs to help connect access control with your favorite systems.

    • Which popular or common software does Genea integrate with?

      Genea integrates with Okta, Milestone, Eagle Eye, Cisco Meraki, Tyco Cloud VMS, Rhombus Systems, Azure Active Directory, Window's Active Directory, Google Workspace, Monday.com, Braxos, OTIS Compass, Slack, Microsoft Teams, Envoy, Proxyclick, Splash, Angus, Yardi, and many more.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Genea. If it's not simple, use broad estimates or ranges for typical setups.

      Please contact Genea for more information.

    • Does Genea offer a trial or free download available?

      Please contact Genea for more information.

    • Does Genea offer any kind of training/education for their product?

      Our customer success team works to acquaint and onboard customers with the Genea system. Once successfully onboarded, customers can take advantage of Genea's 24/7/365 customer service and a digital library of help guides.

    • Describe the implementation process and timeline for Genea software.

      Since the implementation timeline varies from project to project, we urge those interested in getting a custom estimate to contact us or book a demo.

    • What are the Genea support options? List all.

      Support options include unprecedented 24/7/365 support and a direct line to our product team for future requests.

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