"Messenger is used extensively by our customers. By offering KLM services directly via a more personal platform like Messenger, we can truly be where our customers are. Heroku and Gen25 give us the ability to realise just that: we can develop in a quick and flexible way and can integrate …

"The initial steps were taken together with Gen25. Thanks to the close collaboration, which has gone very well, we have been able to take successful steps in making relevant information clear to our customer service staff and linking the booking system."