"Have you ever thought about teaching classes on how to do tech support I've got several vendors that I would recommend you to wholeheartedly. What I'm getting at is, thanks a bunch for being so responsive and open. I really think most of the software industry misses a great opportunity when they choose to be closed and protective of their work not giving up your rights as the developer, but realizing that community efforts don't take away anything from what you've done, and with some guidance, can actually improve the effectiveness of the product for situations that weren't even initially considered. You're a star in my view."