“Very reactive.” Administrators responded to individual performance complaints using their own approaches. He adds: “Our environment runs very lean, with no dedicated administrators to watch storage or systems. Downtime here slows our entire business, potentially including manufacturing and shipping. We cannot afford any slowdowns, which is why partnering with Galileo made so much sense. They let us see not only what has happened, but also where, when, and why. Better yet, they allow us to prepare for what may happen in the future. That preventive component is vital.”