Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because they believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for their partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with their proprietary analytics and technology to implement effective strategies so their partners can reach their full potential. They develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support.