"Dear Edie: Kevin and I were complete novices when it came to setting up a web page. Your patience and expertise gave us a finished product that far surpassed anything we had expected. You made us feel that you cared as much about our success as we do and for that we will always be grateful. You are a credit to your profession and a delightful person with which to be associated. We look forward to a long-term relationship. Thank you for everything."