Formstack FAQs

  • Who is Formstack best for - their role(s) within what kind of companies.

    Our software is used in businesses of all sizes for tasks ranging from small and simple data collection solutions to complex workflow automation. People who love our software are the mavericks in their organizations. They are the ones who find joy in solving problems and reducing inefficiencies in simple ways. Our customers range from small business all the way up to enterprise.

    Often we work with IT, admin, marketing and sales departments.

  • How does Formstack benefit them?

    Our software helps people implement simple solutions for complex problems. Those that love our software become the efficiency champions of the organization. Our customers are often bogged down with manual data entry, paperwork, disjointed processes, and inconsistent data collection processes. Using Formstack reduces process chaos and forges your way to better workplace productivity.

  • How technical do users need to be to use Formstack's software?

    No need to worry about your technical skills. It just takes a few clicks! Formstack makes this possible with our easy-to-use form builder and advanced features. Collect payments, gather customer data, and automate your day-to-day tasks in just a few clicks. Data collection and management have never been this painless. Design online forms with ease using our simple drag and drop interface.

  • What makes Formstack a leader in this space?

    Formstack has consistently invested in our product adding new integrations, features and improvements. With 26,000 customers, 500,000 users, and 8 million form submissions a month, we are clearly a leader in the space. We are trusted by companies like the NHL, Netflix, Twitter, Cleveland Clinic, and Butler University.

  • Who are Formstack's biggest competitors (3-5 companies)?

    FormAssembly
    TypeForm
    123Formbuilder
    JotForm

  • How/why is Formstack better than those competitors (or most others in their market)? What about Formstack is unique, stronger, easier, etc.?

    We are also a leader in data security in the industry. Form data is stored securely on Formstack’s servers. All users have the option to enable encryption for their stored submissions. Users can also enable PGP email encryption to protect information shared through notification and confirmation emails. The security of our customer's data is of the utmost importance to us.

    Our Workflows product allows our customers to create automated workflows in minutes that flow across departments and help you quickly complete repetitive tasks. These features are unmatched among competitors and something our customers love.

    We also have the #1 native form builder for Salesforce that allows our users to seamlessly build Salesforce forms and surveys in minutes with no connectors or integrations necessary.

  • What kind of features can customers expect Formstack to release in the near future? And longer term?

    We are launching a series of products that will propel us into the Workplace Productivity space. We are entering the e-signature space, the document generation space, and furthering our offering in the surveys space. We are also working hard to improve and expand our integrations to make it even easier to sync your vital business systems together.

    We also have plans to expand and improve our Workflows product.

  • Which popular or common software does Formstack integrate with?

    Google Sheets, Mailchimp, PayPal, Salesforce, WebMerge, Act-On, Amazon S3, Authorize.Net, Autotask, AWeber, Batchbook, Bambora, Box, Campaign Monitor, Capsule, Chargify, Conga, ConnectWise, Constant Contact, Dropbox, Drupal, Email Center Pro, Emma, Excel, Facebook, First Data, Freshbooks, Gmail, Google Analytics, Google Calendar, Google Contacts, Google Drive, GoToWebinar, HelpSpot, Highrise, HubSpot, iContact, Infusionsoft, Insightly, Marketo, Microsoft Dynamics, Microsoft OneDrive, NetSuite, pipedrive, PipelineDeals, ProPay QuickBooks, Desk, Marketing Cloud, Slack, Smartsheet, Stash, Stripe, SugarCRM, Trello, Twitter, TypePad, VeevaCRM, WePay, WordPress, Xero, Zapier, Zendesk, Zoho CRM, XVerify,

  • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Formstack. If it's not simple, use broad estimates or ranges for typical setups.

    Plans start at $19/month and move up from there depending on the needs.

  • Does Formstack offer a trial or free download available?

    We offer a two-week free trial: https://www.formstack.com/admin/signup

  • Does Formstack offer any kind of training/education for their product?

    We do offer professional services for those that need advanced help for an additional cost. We also have a support team that customers can submit questions and get answers quickly. We have a 98% support satisfaction rating.

    Our support and training documents can be found here: https://support.formstack.com/

    Depending on your plan level, you may also have access to a customer success representative.

  • Describe the implementation process and timeline for Formstack software.

    You do not need to hire a consultant to get things up and running. Your first form can be built in minutes. From there, it just depends on how far you plan to implement Formstack throughout your organization.

  • What are the Formstack support options? List all.

    You will have access to support through our ticketing system as a customer at any level. We have a 98% support satisfaction rating.

    Those with larger support needs can get in touch with our professional services team.