"The city council recorded 135,000 telephone calls per year and similar number for email enquiries. The county council recorded 221,136 telephone calls per year and 32,685 email enquiries (plus 60,134 other contacts including face-to-face). Total calls received by the city and the county were approximately 356,136 i.e. a cost of £1,018,549 based on the £2.86 industry standard cost reported by SOCITM."