FM Outsource specialises in customer service outsourcing, designed for retail. They offer a cost-per-conversation model that maximises cost-efficiency without sacrificing quality. This allows clients to only pay for the conversations they take. Their omnichannel customer contact software can integrate with a range of traditional and digital channels, including telephony, email, SMS, Twitter, Facebook, Instagram, webchat, TrustPilot, Amazon, and eBay. With the ability to offer 24/7/365 and multilingual services, they ensure that every conversation is answered. They focus their energy on delivering a better customer service by monitoring customer satisfaction with benchmarks like Net Brand Sentiment and Net Promoter Score.
"Partnering with an outsourced customer service team is a hard choice to make, however we feel confident we've made the right one. FMO's expertise and professionalism have exceeded our expectations. …
"Giving our customers excellent service is paramount in stores and our after care needs to reflect these high standards. We are confident that our new partnership will use the latest …
"Given the continued success of our Marketzone websites, we realised that we needed to enhance the Customer Service offer to our customers. After reviewing the products and companies in the …
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