Read 3 FM Outsourcing reviews and testimonials from customers, explore 1 case studies and customer success stories, and watch customer videos to see why companies chose FM Outsourcing as their undefined

FM Outsource specialises in customer service outsourcing, designed for retail. They offer a cost-per-conversation model that maximises cost-efficiency without sacrificing quality. This allows clients to only pay for the conversations they take. Their omnichannel customer contact software can integrate with a range of traditional and digital channels, including telephony, email, SMS, Twitter, Facebook, Instagram, webchat, TrustPilot, Amazon, and eBay. With the ability to offer 24/7/365 and multilingual services, they ensure that every conversation is answered. They focus their energy on delivering a better customer service by monitoring customer satisfaction with benchmarks like Net Brand Sentiment and Net Promoter Score.

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Customer Rating Review Scorebased on 676 reference ratings
4.8/5.0 (676)

3Testimonials

  • "Partnering with an outsourced customer service team is a hard choice to make, however we feel confident we've made the right one. FMO's expertise and professionalism have exceeded our expectations. We are excited to see what the new partnership will bring, not just for the business but most importantly for our customers."

    Fiona AbramsDirector of Communications and Customer Service
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1 Case Studies

  • Black Friday.Com - Customer Case Study

    Black Friday.Com
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Read FM Outsourcing Reviews, Testimonials & Customer References from 3 real FM Outsourcing customers.

Browse FM Outsourcing Case Studies, Customer Success Stories, & Customer References from 1 businesses that use FM Outsourcing.

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