"We were concerned initially that FlexiBake is based so far away from our location. However, the customer service team is so high quality and FlexiBake makes such good use of videos and personalized instruction that this has ended up being no issue at all. FlexiBake has made it possible and even easy for us to generate recipes and products, and their labels and nutritional information from our raw material information. We can directly print labels with ease and the confidence that our ingredients, allergen, nutritional and other information are correct. We can do traceability with ease and confidence as well. Where do you begin when talking about the features? Recipe building and work order development for lot tracking, as well as the ability to design our own custom work orders is fabulous. We were also able to develop our own custom product data sheets to serve as product spec sheets for our products and we are very proud of them, including the ability to include a photo of the product on each one and to print them out in PDF format. The fact that it develops ingredient lists and keeps track of allergens in recipes and develops and includes nutritional panels (which we can also custom develop) are key to our needs and high satisfaction levels. We also love the ability to design label templates and apply them to products. The ‘find’ feature, which allows us to track which recipes and products use which raw materials and recipes, is extremely useful. Other benefits we’ve found from using FlexiBake include the support team, who have been phenomenal in developing custom work orders and product data sheets for us, as well as training us and helping us use the software efficiently and effectively. The fact that the software keeps track of inventories and can order raw materials is very helpful. Using FlexiBake to track raw material and labor costs for products are key features we will definitely be using in the future. I would absolutely recommend FlexiBake to other businesses. We had been using another vendor’s software/product, but it could not handle our high number of products. They actually recommended that we look at FlexiBake to meet our needs, and we have been very happy with FlexiBake."