“Fitzgerald HR solve our HR situation, full stop. Although you might call it HR outsourcing, Fitzgerald HR are more like our own integrated in-house HR team; we don’t treat them like some remote advice line that we call up occasionally when we have a problem, they are fully involved with every aspect of our HR here on a day-to-day basis. We view Fitzgerald HR as part of our own team; they really understand us. Sometimes it’s just a quick phone call, but when the HR function is busy here, our consultant is in here two or three times a week, helping in a huge number of ways - from being involved with our apprenticeship recruitment right through to exit interviews. With disciplinary issues, they’ll advise us before and after the meeting - sometimes even leading the meeting for us."