"When I logged on, my emails would not work correctly. I contacted your support team, and spoke to Andy Tunnicliffe. Andy dialled in and found out that the updates had corrupted a few of my files. He worked on it, and I left my computer on when I left at night, as Andy was working till 7pm When I got in this morning, Andy had already rang to see if my emails were now working. I checked everything and they were up and working. I rang Andy to tell him, and thanked him very much. I am letting you know that the service I received, and the manner in which Andy conducted himself was a credit to your company. I know that customers always let you know when they are not happy, but I would also like to let you know when the service etc was excellent. He was friendly, professional, and showed customer care to myself."