As an immense building that covers 200,000 square feet and that experiences high customer traffic on a regular basis, it was imperative for us to identify a method that could effectively and consistently cope with the high demands on our infrastructure. In researching FCS Engineering’s capabilities, we were pleased to discover a solution with a proven track record of providing superior maintenance management, regardless of a facility’s size or specific circumstances. Since implementing the platform, we have not only amplified our ability to quickly make repairs, but have also been able to more effectively monitor third party work progress and ensure appropriate payment for services rendered.

FCS is an ideal partner for us as they pay high attention to our operational needs to meet the guest’s ever-changing expectations. We look forward to further increasing our bottom line profits and reducing operation costs by taking advantage of the FCS solutions. In addition, the integrated solutions of FCS Voice, FCS Connect and FCS Gateway gives us a hassle-free service request system for all valued guests. FCS solutions offer optimal guest service delivery while increasing productivity and operational efficiency.

The success of your hospitality business depends on how well you serve your guests. Providing good service is no longer enough – you must deliver excellence in back-office operations, reservations, property management, business centres, in-room facilities and guest services. We have discovered that FCS’ comprehensive suite of products is the ideal way to achieve that.

This is a stylish and innovative way for guests to request hotel services—anytime, anywhere. The i-Guest application matches Hotel ICON’s vision of providing our guests with traditional Asian hospitality, with all its courteous and attentive qualities, but in a refreshingly modern and international environment.

We standardized our telephony equipment worldwide using FCS Solutions, which has proven their products and service to be reliable and innovative. Langham Place in Hong Kong was the first to adopt FCS’ i-Services back in 2006. The IP phone system helped us to maintain our innovative edge in hospitality services. FCS has worked closely with us over the years, and has become a trusted partner delivering the technology that allows us to serve our customers’ needs.